Customer Service Representative

The Customer Support Representative serves as a primary point of contact for members and support our growing client by answering customer inquiries via email and phone, as well as initiating membership renewal and/or inquiry follow-up calls or correspondence to customers and members as needed.

Essential Duties and Responsibilities

• Ensure customer service excellence and consistency
• Assist Membership & Customer Support team with administrative tasks
• Respond to membership inquiries by phone and email utilizing knowledge of various the membership levels, membership benefits, products, events, and professional certifications
• Comprehension of/proficiency in other technologies as relates to answering member and customer inquiries, and updating customer information as necessary

Additional Duties

• Additional duties as assigned

Minimum Qualifications

Education and/or Experience

High school diploma or GED; and up to one year related experience and/or training; or equivalent combination of education and experience.

Proficient in Microsoft Office suite

English fluency required

Temporary, 2-3 months

$20/hr. Monday through Friday, 9am-5pm. Training is fully onsite for the first few weeks, then candidates can transition to hybrid (M/W/Th in office, Tue/Fri remote).