Senior Business Systems Analyst

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

We are seeking a detail-oriented, technically proficient, and highly motivated Senior Business Systems Analyst to join our team! In this role, you will collaborate closely with People Operations, Total Rewards, and other cross-functional stakeholders to deliver an exceptional employee experience, from recruiting to performance tracking, while ensuring seamless system functionality and compliance with company policies and regulations. The ideal candidate will have strong internal customer support skills, excellent problem-solving abilities, and the ability to thrive in a fast-paced, multi-project environment. You should bring hands-on experience with Workday HCM, Compensation, Talent/Performance, and related modules, as well as the curiosity and adaptability to learn and implement new tools and features. As the Senior Business Systems Analyst, you will have the opportunity to:

• Lead cross-functional People Systems projects from ambiguous business needs through launch, translating company and team priorities into scope, milestones, owners, decisions, risks, and phased delivery plans.
• Own Workday configuration and business process improvements across HCM, Compensation / Advanced Compensation, Talent / Performance, Reporting, Security, and related modules. Effectively build, maintain, and troubleshoot new or existing integrations.
• Provide production support by triaging, resolving, and preventing system issues.
• Design and execute unit, integration, and user acceptance test plans for Workday configuration changes; manage defect tracking through resolution.
• Maintain security role assignments to ensure compliance and system integrity.
• Conduct training sessions on new system updates and changes while providing ongoing support to ensure user adoption and understanding of system functionality.
• Building customized reports, including the creation or maintenance of calculated fields, is required

Team members in this role are required to be within commuting distance of our San Francisco, Seattle, or Los Angeles hub.

You

Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Senior Business Systems Analyst you should have 5+ years of experience supporting and configuring Workday, with deep knowledge of Compensation and Performance, plus:

• Bachelor's degree in Management Information Systems, Engineering, Computer Science, or related fields.
• A strong understanding of the software development lifecycle and change management processes related to SaaS tools.
• Strong ability to connect the dots between processes, operations, and technical solutions, driving both tactical and strategic outcomes.
• Detailed knowledge of core employee lifecycle processes, particularly HCM, compensation, talent/performance, benefits, absence, reporting, security, and total rewards. Hands-on experience creating and scaling Workday security, access management, and compliance.
• You take initiative to address challenges head-on, seeking solutions and driving results rather than waiting for others to act.
• Passionate about assessing new features, making informed recommendations, and driving system enhancements that scale with the business.
• Thrive in a dynamic environment, managing multiple priorities independently while collaborating effectively with cross-functional teams.
• Demonstrated success in fast-paced environments, building scalable systems and processes from scratch with minimal guidance.
• A hands-on problem solver who values precision and can balance immediate needs with long-term strategic goals.

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.