IT Desktop Support Technician II
Tekwissen
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: IT Desktop Support Technician II Location: Manvel, TX 77578 Duration: 6 Months Job Type: Temporary Assignment Work Type: Onsite Job Description: Position Summary:
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: IT Desktop Support Technician II Location: Manvel, TX 77578 Duration: 6 Months Job Type: Temporary Assignment Work Type: Onsite Job Description: Position Summary:
- The Field Support Specialist will provide a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from both EPCO, Inc.
- Corporate Houston and field offices, as defined by the scope of the project.
- The primary focus of this position is to be the single point of contact for all IT-related issues at the assigned site.
- This includes taking ownership of all IT issues and concerns, ensuring the appropriate escalations, and assisting in determining the root causes of IT issues are understood and addressed.
- Interact, build, and maintain strong relationships with all levels of the organization.
- Responsible for supporting all hardware and software on company desktops and providing expert second-level desktop support.
- Provide current communication and assist in the execution of IT initiatives that might impact the respective assigned sites.
- Develop and maintain up-to-date PC and accessories inventory and promote IT standards for their assigned sites.
- Respond to phone and e-mail inquiries that are placed in your queue and directly interact with customers towards a resolution.
- Follow up with end users to ensure problems are resolved successfully and satisfactorily.
- Provide IT training to customers to ensure successful use of IT equipment.
- Maintain professional growth and development through continued education and training.
- Work with other IT groups to roll out hardware and software upgrades, implement new equipment and services, and assist with new product testing and special projects.
- Install and troubleshoot Microsoft Windows 10\11 operation systems and standard business applications, including desktops and laptops, and associated peripherals.
- Document and revise all resolutions to be updated in IT Knowledge Base
- Be able to manage and prioritize a heavy caseload and respond to customer's requests promptly.
- Work a flexible schedule and provide after-hours support as necessary.
- Maintain detailed documentation of each service call in an online tracking system.
- Perform other duties as assigned.
- Preferably a 4-year Bachelor's degree in Information Systems from an accredited college/university or comparable knowledge/experience in a technology-related field
- Fluent in written and spoken English.
- Possessing any of the following certifications would be highly desired: A+, Net+, MCP, MCDST, or HDI Desktop Field Support Technician or comparable.
- 2 or more years of work-related experience required, preferably in the Oil and Gas Sector
- Experience in the following IT areas - PC, LAN, WAN, Site-to-Site VPN, Wireless (preferably Cisco) and web-based solutions, and DOS-based applications are required.
- Experience and knowledge of Server 2019, Cisco Routers and Switches
- Ability to set up and manage mobile devices required (iOS, Androids, Air Cards, etc.)
- Experience in setting up HP LaserJet and Multi-functional printers required.
- Experience working with ITSM software preferably BMC Remedy.
- Self-motivated and able to work with limited supervision.
- Understanding of IT Infrastructure, Security and Applications.
- Time Management - Punctuality is critical.
- Understanding of business strategy and the impact of IT on those strategies.
- Exceptional customer support and interpersonal skills.
- Excellent troubleshooting and problem-solving skills.
- Desire to learn, work, and contribute to a team environment to accomplish overall team objectives in a demanding organization.
- Excellent verbal and written communication skills.
- Ability to document Status Report, Inventory/Asset Sheet, and Vacation.
- Willingness to travel with Techs to learn how they function with I.T. equipment.
- Strong organizational skills
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Vacancy posted 4 days ago
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