Logistics Account Representatives

Job Description

Job Description

We are seeking a detail-oriented and customer-focused Logistics Account Representatives to join our growing team. In this role, you will serve as the primary point of contact for assigned customer accounts, ensuring exceptional service, timely order fulfillment, and strong long-term business relationships. The ideal candidate will have logistics or supply chain experience, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Manage assigned customer accounts and serve as the primary contact for customer inquiries and concerns.
• Coordinate order fulfillment activities with distribution centers, planning teams, and operational departments to meet customer requirements.
• Monitor inventory levels, product availability, and shipment schedules to proactively prevent shortages and delays.
• Reassign orders, adjust ship dates, and coordinate warehouse sourcing as needed to maintain service levels.
• Build and maintain strong customer relationships while ensuring compliance with contractual commitments and company policies.
• Identify and communicate opportunities for account growth and additional business.
• Collaborate with cross-functional teams to improve processes, enhance customer satisfaction, and achieve operational goals.
• Participate in customer meetings, presentations, and supply chain improvement initiatives.
• Manage customer portal activities including order tracking, inventory inquiries, routing instructions, delivery schedules, and discrepancy resolution.
• Investigate and resolve customer issues promptly while providing proactive updates and solutions.
• Maintain accurate records, reports, logs, and account documentation.
• Communicate critical supply chain and product availability information to customers and internal stakeholders.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of logistics, transportation, supply chain, account management, or customer service experience .
• Experience managing customer accounts in a logistics or distribution environment preferred.
• Proficiency in Microsoft Excel, Word, and Outlook .
• Experience with SAP or other ERP systems is a plus.
• Ability to collaborate effectively with customers, vendors, and internal teams.

Join this family friendly team within a well-established and continually growing firm and grow your career!

Company Description

Join this family friendly team within a well-established and continually growing firm and grow your career!