Customer Service Representative

$17 per hour

Dawson

Columbus, OH

Job Description

Customer Service Representative

Insurance

$17.00 per hour

Must Have Open Availability Monday-Sunday

Shifts and Schedules To Be Assigned After Interview and Offer

Remote

Contract with Potential to Extend

Starts August 3rd, 2026

Why You’ll Love This Job:

Days/Hours:
- Training hours – Monday-Friday, 8:00a-4:30p PST/9:00am-5:30pm MST/10:00a-6:30p CST/11:00a-7:30p EST
- Regular schedule – must be available between 6:00a-5:00p PST Monday-Sunday
  - Will have day(s) off during the week if shift includes Saturday and/or Sunday
  - Potential Shift Times:

6:55am-3:25pm PST/7:55am-4:25pm MST/8:55am-5:25pm CST/9:55am-6:25pm EST
8:30am-5:00pm PST/9:30am-4:00pm MST/10:30am-7:00pm CST/11:30am-8:00pm EST

After being hired on, the following benefits are offered:
- Profit sharing
- Health, dental, vision benefits
- 6% annual performance bonus incentive
- Paid Time Off (PTO)

What You’ll Do:

Respond to a range of customer inquiries from members, clients, providers, and business partners, including routine and complex issues
Research and resolve complaints, provide tailored solutions beyond standard procedures
Educate and influence customers on the value of products, services, and solutions offered
Identify and report on customer trends, escalate issues with potential organizational impact, and suggest improvements
Support service standards, starting with data entry and claims processing, then transition to handling live calls, expect 100-150 calls a day

What We’re Looking For:

1-2 years of experience in customer service call centers, handling moderate to complex inquiries across various industries (e.g., insurance, telecom, retail, software)
Experience with 80+ inbound calls a day in a high-volume healthcare call center
Technical proficiency, including hardwiring computers to routers/modems, internet and browser settings, and Microsoft Office (Word, Excel, Outlook), using multiple software programs simultaneously
Strong communication skills, both verbal (for multitasking and live inquiries) and written (for documentation and correspondence)
Flexible availability, including weekends, holidays, and overnight shifts

Apply Today!

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

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Vacancy posted 8 days ago

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