Customer Experience Associate
$67k - $75kBook of the Month
Book of the Month is seeking a Customer Experience Associate to help manage our team of high performing customer service agents whose focus is delivering exceptional service to our members. This role combines frontline execution with operational problem-solving. You will assist agents as they resolve member inquiries, be trained on handling sensitive escalations with care, identify process improvements, and help ensure our service reflects Book of the Month’s commitment to connecting readers with the best new books. We are open to both remote and in person candidates for this opportunity. Remote candidates must reside in NY, PA, FL, or TX to be considered. What you will do…
Manage day-to-day lead tasks for 10-12 agents including approving exceptions, editing responses, managing queue assignments, and noting gaps in training and knowledge.
Serve as an escalation point to agents regarding member issues, and determine which concerns should be raised to BOTM team members.
Support Customer Service Manager by maintaining, updating, and improving the agent knowledge base with new articles for launches and releases.
Conduct in depth analysis and effectively communicate key information to BOTM stakeholders in daily, weekly, and monthly reports.
Oversee dispute resolution by maintaining SOPs, and regularly reporting findings and results.
Conduct root cause analyses on member-reported bugs.
Propose process changes backed up by data.
About you…
1-3 years of experience in a Customer Service agent or adjacent role required.
Excellent time management and organizational skills.
Excellent ability to deal with challenging situations.
Proactive and resourceful with the ability to juggle multiple projects at once and prioritize urgent vs. important tasks.
Strong written communication skills; possessing a high attention to detail when it comes to formatting and accuracy.
Curious-minded and passionate about getting to the root of issues.
Ability to effectively communicate with stakeholders outside of customer service.
Ability to conduct data analysis and synthesize information.
Interested in commercial fiction and/or ecommerce.
Experience creating decks and memos is a plus.
Experience with Zendesk is a plus.
Previous management experience of agents is a plus.
Salary Range: $67,000 - $75,000
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Associate in Oregon State vacancy
- ...Family Dollar LLC is seeking a Customer Service Associate to provide a welcoming shopping experience. You’ll assist customers, handle transactions at the register, and help maintain a secure, well-stocked store environment. The role emphasizes teamwork, strong communication...Suggested
Family Dollar
Irrigon, OR10 hours ago $24 - $26 per hour
...Rethink Impact, Andreessen Horowitz, and Khosla Ventures. Bold is looking for a motivated Bilingual (Spanish/English) Customer Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion...SuggestedPart timeRemote work$34.3k
Customer advocate role supporting our members and providers, facilitating care and service... ...1- 2 or more years of customer service experience. Must be able to talk and type simultaneously... ...Information Title Customer Experience Associate- HMSA (Remote, must reside in Hawaii)...SuggestedTemporary workWork experience placementWork at officeRemote workFlexible hours- ...Senior Customer Experience Colleague Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured... ...but not limited to computers, tablets, smart phones, work-associated apps, and social media Partner with store team, vendors,...SuggestedFull timeFlexible hoursAfternoon shift
- Dollar Tree Stores is seeking a Customer Service Associate in Corvallis, Oregon to provide exceptional service and manage cash transactions. Responsibilities... ...have a high school diploma and previous customer service experience. The position offers various perks such as medical...SuggestedPart time
- A leading discount retailer seeks a part-time Customer Service Associate in Dallas, Oregon. The role involves assisting customers, managing sales... ...should have a high school diploma and customer service experience in retail or similar settings. Key skills include excellent...Part time
- Dollar Tree is seeking a Customer Service Associate to join our Florence, Oregon store. You will help customers, process transactions, and keep... ...maintaining cleanliness, and delivering a safe, friendly shopping experience. Prior retail or customer service experience is preferred,...Part time
- Join to apply for the Retail Customer Service Associate role at FedEx Office Overview The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide...Full timeWork at officeLocal areaShift work
- The Michaels Companies in Keizer, OR is hiring store team members to deliver friendly customer service, help customers shop, and keep shelves stocked. You'll participate in truck unloading, merchandising, and planograms to ensure a well-merchandised, in-stock store. You...Night shiftWeekend work
- Dollar Tree Stores is looking for a Customer Service Associate in Newport, Oregon. This part-time position involves assisting customers, managing... ...up to 50 lbs. The candidate should ideally have prior experience in retail or similar environments. The role includes various...Part time
- A leading retail company in La Pine is seeking a Customer Service Associate to provide a great shopping experience. The role involves assisting customers, managing transactions, and maintaining store cleanliness. Candidates should have prior customer service experience...Part timeFlexible hours
- A leading discount retailer is seeking a Customer Service Associate in Cottage Grove, Oregon. The candidate will assist customers, handle sales transactions, and maintain store cleanliness. Previous experience in customer service, strong communication skills, and the ability...Part time
- Ross Stores is seeking a Retail Associate in Portland, Oregon. The ideal candidate will ensure a positive shopping experience for customers, assisting them with their needs while maintaining a safe and clean store environment. Responsibilities include greeting customers...
- Dollar Tree Stores in Hermiston, Oregon, is seeking a part-time Customer Service Associate to deliver excellent shopping experiences to customers. Responsibilities include assisting with inquiries, managing cash transactions, and maintaining store cleanliness. The ideal...Part time
- Ross Dress for Less Medford is hiring a Retail Associate to ensure customers have a positive shopping experience. You will greet customers, assist with merchandise, and maintain a clean, organized store while following all company standards and safety practices. The role...Full time
- ...Store Consultant The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable...Work at officeShift work
- Ross Stores in Salem, Oregon is seeking a Retail Associate responsible for ensuring a pleasant shopping experience for customers. The associate will assist customers, maintain a clean store environment, and perform various functions as needed. Ideal candidates have strong...
- Dollar Tree is seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include assisting customers with questions and recommendations, and managing sales transactions at the assigned cash register. You will...Part time
- A leading retail company in Oregon is seeking a Customer Service Associate to enhance customer experience. You'll assist customers with inquiries, manage sales transactions, and maintain store cleanliness. The ideal candidate must possess excellent customer service skills...Part time
- Dollar Tree Stores INC. seeks a Customer Service Associate in Wilsonville, Oregon, to provide a great shopping experience. You will assist customers, handle transactions, stock shelves, unload trucks, and maintain a clean, safe store environment. The role emphasizes customer...Part time
- Ross Stores is looking for a Retail Associate in Tigard, Oregon, to ensure a positive shopping experience for customers. The role requires effective communication skills, basic math abilities, and adherence to company standards for maintaining a clean work environment....
- ...We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and...Contract workPart timeLocal area
Dollar Tree Stores
Madras, OR1 day ago - ...in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing...Work at officeLocal areaShift work
$69k
...others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance...Remote workWork from homeFlexible hoursHMG Careers
Medford, OR15 hours ago$40k - $45k
...Description Job Description We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You... ...tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility,...Insure Pacific Inc.
Bend, OR20 days ago- ...opportunities. Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the... ...Focus on providing a positive customer experience. Carry out daily duties that ensure effective operation...Hourly payFull time
Thoroughbred Express Auto Wash
Lebanon, OR26 days ago $16 - $18 per hour
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist,...Hourly payWork experience placementSeasonal workLocal areaImmediate startFlexible hoursShift workAfternoon shift- Dollar Tree Stores in Grants Pass is seeking a Customer Service Associate to deliver a great shopping experience. Responsibilities include assisting customers, managing cash register transactions, maintaining store cleanliness, and ensuring a safe environment. The ideal...
$17.3 - $19 per hour
Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists...Hourly payWork experience placementSeasonal workLocal areaImmediate startFlexible hoursShift workAfternoon shift$16 - $18 per hour
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering...Hourly payTemporary workWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Associate. Be the first to apply!
Related searches
- hospital customer service representative Oregon State
- customer experience agent Oregon State
- service person Oregon State
- financial customer service representative Oregon State
- customer service representative insurance Oregon State
- customer experience associate Oregon State
- customer relations associate Oregon State
- client service officer Oregon State
- customer service specialist Oregon State
- customer service assistant Oregon State