Operations Manager

Operations Manager

The Operations Manager is responsible for leading day-to-day operations within a highly complex temperature-controlled warehouse environment. This role provides leadership across multiple operational functions, including warehousing, distribution, transportation support, inventory management, fulfillment, value-added services, and customer-specific programs. The Operations Manager oversees multiple teams and leaders while driving operational excellence, safety, customer satisfaction, productivity, and financial performance. This position plays a critical role in supporting business growth, onboarding new customers, implementing process improvements, and ensuring service levels are consistently achieved across a diverse customer portfolio. The ideal candidate is a proven leader who thrives in a fast-paced environment, effectively manages competing priorities, develops high-performing teams, and delivers exceptional customer service.

Essential Duties & Responsibilities • Lead and develop supervisors, warehouse managers, leads, and frontline associates across multiple operational departments and shifts. • Drive a culture of safety, food safety, quality, accountability, and continuous improvement throughout the facility. • Manage daily warehouse operations including receiving, storage, shipping, inventory control, fulfillment, repack, and value-added services. • Partner with customers and internal stakeholders to ensure operational requirements and service expectations are consistently achieved. • Monitor facility performance through key operational metrics, labor management, productivity reporting, and customer KPIs. • Identify and implement process improvements that increase efficiency, reduce costs, and improve service performance. • Develop staffing plans and labor strategies that align with business demands and seasonal fluctuations. • Support customer onboarding initiatives, operational transitions, and new business implementation activities. • Ensure compliance with all company policies, food safety requirements, regulatory standards, and customer-specific requirements. • Lead performance management activities, including coaching, training, employee development, corrective action, and succession planning. • Collaborate with maintenance, quality assurance, transportation, and customer service teams to drive operational success. • Participate in budgeting, forecasting, and cost management initiatives to support facility financial objectives. • Maintain a strong floor presence and actively engage with employees, customers, and operational leaders throughout the facility. • Perform additional duties as assigned.

Qualifications & Skills • Bachelor's degree preferred; equivalent work experience considered. • 5+ years of progressive operations leadership experience in warehousing, distribution, manufacturing, logistics, or supply chain operations. • Experience managing leaders, supervisors, and large frontline employee populations. • Experience within a food, beverage, cold chain, or temperature-controlled environment preferred. • Demonstrated success managing complex customer requirements, service-level expectations, and operational performance metrics. • Experience with warehouse management systems (WMS), inventory management, and labor planning. • Exceptional leadership and team development skills with strong operational and business acumen. • Ability to manage multiple priorities in a dynamic, fast-paced environment and drive continuous improvement initiatives. • Strong communication, relationship-building, analytical, problem-solving, decision-making, conflict-resolution, and employee-engagement skills. • Strong organizational and project management capabilities; proficiency with WMS, ERP platforms, and Microsoft Office applications. • Ability to influence and lead cross-functional teams.

Compensation & Benefits Salary range: $85,000–$95,000 annually. NorthPoint Fresh offers a competitive compensation package designed to reward performance and support professional growth. Eligible employees may have access to performance-based incentive opportunities, comprehensive health and wellness benefits, paid time off, retirement savings programs, professional development opportunities, and other company-sponsored benefits.

Physical Requirements & Work Environment • Physical activity: Regularly walk warehouse floors and spend extended periods in a temperature-controlled environment. • Lifting requirements: Ability to occasionally lift up to 25 pounds. • Work environment: Ability to work in both office and warehouse settings, including refrigerated, cold storage, and ambient areas. • Operational environment: Ability to safely navigate warehouse equipment traffic, loading docks, and active operational areas. • Personal protective equipment: Must be able to wear required PPE as applicable to the work area. • Schedule flexibility: May be required to work evenings, weekends, holidays, or extended hours based on operational and customer needs.