Houseperson - Club Wyndham Smoky Mountains Resort

Job Description

Job Description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

 

How You’ll Shine

As a Houseman, you are a part of a team that ensures guests have a wonderful experience while relaxing and enjoying their vacation at The Smoky Mountains.

Together with a fun and caring team, you’ll:

• Deliver requested item(s) to guest units (coffee, linen, terry, kitchen items, etc.) 
• Correct any cleaning issues requested by the guest after housekeeping hours
• Assist with organizing, cleaning, and maintaining stock levels of inventory.
• Remove trash or inventory from outside of units as needed.
• Respond appropriately to guest request to ensure complete guest satisfaction. 
• Maintain positive guest, owner, and associate relationships
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Ensure compliance with all Wyndham Operating Procedures
• Observe precautions to protect hotel and guest property, and report damage, theft, and found items to supervisors
• Performs other tasks as needed

How You’ll Be Rewarded

• Medical, Dental, and Vision Insurance
• Discounted Hotel & Resort Stays
• Employee Stock Purchase Program
• Tuition Reimbursement
• 401K Retirement Savings with Company Match

What You’ll Bring

• High school diploma or equivalent (Unless there is a legal requirement, experience will be accepted for the education requirement.)
• Familiarity with cleaning products, equipment, and techniques
• Ability to read and comprehend routine instructions, short correspondence and memos
• Excellent customer service skills
• Must be people-oriented and able to work independently or with others as needed
• A professional appearance and positive, can-do attitude
• Ability to work well independently or with others as needed
• Valid Drivers License

 

 

 

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

 

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on ziprecruiter.com, including the title and location of the position for which you are applying.