CATERING & CONFERENCE SERVICES MANAGER

Job Description

Job Description

Salary: $65000 - $70000 / year

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Catering & Conference Services Manager is responsible for the planning, coordination and execution of meetings, conferences and other special events. Supervising a Conference team, the Conference Center Manager strives to achieve a consistently outstanding level of quality through the effective utilization of available facilities and services. 

Key Responsibilities:

• Manage activity and oversee the daily execution of facility (and food service teams)
• Oversee the strategic booking of space within the reservations system, so as to ensure maximum utilization of the facilities by the client organization.
• Develop and constantly update forecasts of meeting room occupancy and utilization, providing information upon which key budget and staffing decisions are made for various members of the staff. Such forecasts are made at different intervals, including several months, three weeks, one week and three days before the start of a meeting.
• Maintain positive client relationships and ensure a timely response by Conference Planners to all inquiries for space and/or service needs.
• Ensure seamless communication flow between the Conference Planners and clients before, during and after the execution of their events.
• Effectively plan and communicate all relevant internal departments and vendors’ specific needs of the client, and good and beverage requirements.
• Ensure timely preparation, by self and Conference Planners, of complete documentation for large/complex functions and producing Event Protocols.
• Conduct Daily and weekly Planning meetings attended by the Conference Planners and members of the operations staff to review the details of events scheduled for the following day and next week, ensuring correct interpretation by staff members of client’s requirements and anticipating any possible operational challenges.
• Establish & Maintain excellent working relationships with key internal departments, including meetings, to help formulate strategies for planning effective and successful meetings
• Conduct “pre-con” meetings attended by clients, Conference Planners, and key members of the operations staff, to ensure a complete understanding on everyone’s part of the everyone’s part of the requirements for certain critical large scale events
• Conduct “post-conference/debrief” feedback session with the clients and relevant members of the operations staff, to obtain first-hand comments on certain critical or large-scale events
• Provide occupancy and utilization statistics regarding meetings held and guest in attendance, on a monthly, quarterly and annual basis. Provide additional statistics with regard to food and beverage covers, cancellation rates, etc.
• Monitor and ensure the accuracy of catering and other charges, including cancellation charges, entered into the reservation system.
• Create and update standard operating procedures for the Conference Operation
• Oversee the training of new team members 1n departmental procedures
• Develop action plans to improve services and customer satisfaction from a conference planning perspective
• Resolve booking challenges relating to space, timing, seniority issues, etc., calling upon the FLIK RDM as well as client for input and assistance if necessary
• Schedule the conferencing team on a weekly basis, including possible short-term coverage at the Concierge Desk, so as to best meet the needs of the business. Similarly, coordinating vacations and personal time off among the Conference  Planners
• Provide input to the FLIK Regional Operations Manager with regard to employee performance, particularly as the FLIK Regional Operations Manager prepares for annual and semi-annual performance reviews with the Conference Planners
• Provide outstanding customer service to set example for teammates.
• Knowledge of health and safety codes and regulations that apply to the conference center and report known issues

Preferred Qualifications:

• Ideal candidates will possess a bachelor's degree in hospitality or other related fields
• Minimum of three to five years of conference management/ supervisory   experience
• The ability to manage in a diverse environment with strong focus on client and customer services, entrepreneurship and bu1ld1ng and growing a strong business is essential for success in this role
• Ability to communicate effectively with high levels clients, client customers and support staff is required. Responsible for effectively meeting the changing demands of the event and clients
• High level of maturity, attention to detail and a positive "can do" attitude is a must.
• Proficiency in all Microsoft Office applications is required. P&L accountability and/or contract-managed service experience is desirable
• Excellent Customer Service Skills
• Must also have general knowledge and experience 1n HR, payroll and accounting; food and beverage  knowledge  mandatory
• Experience planning business meetings, training sessions, conferences and other social events is required

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf  

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Req ID: 1537153

Flik Hospitality Group 

JEANNE M LANE 

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