Shift Manager

Job Description

Job Description

Job Brief:

We are looking for a Sales Associate to manage preparing food items, ensure all transactions run smoothly, and to help us maximize the customer experience.

Responsibilities:

• Clean kitchen equipment and tools before use
• Adjust oven temperatures to ensure proper baking
• Decorate cookie cakes with glazes, icings, and edible toppings
• Shape dough for preparation of Cookie Cakes
• Prepare custom-made pastries based on customers’ preferences (e.g. cookie cakes)
• Understanding of food safety practices
• Excellent time-management skills
• Use electronic equipment, like cash register and POS
• Maintain clean and tidy checkout areas
• Collect payments whether in cash or credit

Job Requirements:

• Ability to issue receipts, refunds, or change orders if necessary
• Ability to cross-sell products and introduce new ones
• Ability to resolve customer complaints and guide them/provide relevant information
• Work experience as a retail cashier or in a similar role preferred
• Guest service skills
• Experience with cake decoration techniques preferred
• Ability to remain calm and focused in a fast-paced environment
• Basic math skills
• Team spirit, with a customer-focused attitude
• Strong communication skills