Customer Support Specialist 1

Span Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. About the Role The Customer Support Specialist plays a key role in keeping shipments moving and customers informed. The position is a friendly, knowledgeable point of contact for freight billing, tracking, and documentation—combining organization and attention to detail with excellent customer service. They support daily operations by accurately handling freight documentation and assisting customers by phone and e‑mail. This is an individual contributor role without supervisory responsibilities. What You’ll Do Prepare and process freight billing with a high level of accuracy, including receiving and entering data. Handle all paperwork related to invoices, delivery receipts, manifests, bills of lading, damages, shortages, and refusals; including Hazardous Materials documentation at Alaska terminals. Ensure all paperwork and documentation is complete, accurate and properly retained. Assist customers professionally by phone and e‑mail with freight tracking and status updates, which may include: Researching and tracing shipments Marking or correcting bills Answering general and shipment‑specific questions Obtaining corrections or re‑rates as needed Provide reports and status updates to customers or internal teams when appropriate. Sort and distribute paperwork throughout the office. Perform general clerical support such as copying, faxing, scanning, filing, and answering inbound calls. Assist coworkers and other departments as requested. Follow all safety procedures consistently. Take on additional duties as needed to support the team. Skills Strong ability to read, write, speak, and actively listen in English. Sound judgment and decision‑making skills. Comfort using computers and multi‑line phone systems. General office and clerical skills. Strong prioritization, organization, and time‑management abilities. Excellent attention to detail. Social perceptiveness and a professional, customer‑focused communication style. Qualifications High school diploma or equivalent (or a combination of education and experience that provides the required skills). 1–2 years of general office experience. Ability and willingness to obtain Hazardous Materials Certification within one year of hire. Additional Experience (Optional) Previous experience in transportation, logistics, or freight operations, preferred. Physical & Work Requirements Ability to sit at a desk and work at a computer for extended periods. Ability to independently move items weighing up to 20 pounds. Ability to perform repetitive motions. Ability to use proper lifting techniques when required. Compensation & Benefits The hourly range is posted for this position in Washington. The hourly rate will depend upon qualifications and other operational considerations. Span Alaska Transportation offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families, including life insurance, supplemental life insurance, short‑term and long‑term disability insurance, emergency childcare, death and dismemberment insurance, prepaid legal services, and adoption assistance. Span offers contribution opportunities to your 401(k) or Roth accounts with employer matching along with eight paid holidays a year and tiered paid time off benefits. Equal Opportunity Employer Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: #J-18808-Ljbffr