Outreach Account Manager-Lab Services

Insight Hospital and Medical Center Chicago Job Posting

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides patient care second to none!

Position Summary

SHIFT HOURS: 8:00AM-4:30PM (Flexible based on client needs)

The Outreach Account Manager is responsible for developing, maintaining, and growing laboratory outreach business through excellent customer service and strategic relationship management. This position serves as the primary contact for physician offices, clinics, hospitals, and other healthcare organizations utilizing Insight Hospital Laboratory services.

Essential Duties

• Develop new outreach accounts and business opportunities.
• Maintain relationships with existing clients.
• Perform routine client visits.
• Educate providers regarding laboratory testing and services.
• Coordinate implementation of new outreach accounts.
• Assist clients with laboratory ordering processes and specimen requirements.
• Coordinate specimen pickup schedules.
• Monitor client satisfaction and resolve service issues.
• Track outreach volumes and prepare monthly reports.
• Collaborate with laboratory operations to improve turnaround times.
• Participate in sales presentations and marketing initiatives.
• Attend networking and community events representing the laboratory.
• Assist with contract implementation and service expansion.

Qualifications

• Bachelor's degree preferred (Business, Healthcare Administration, Marketing, or Laboratory Science).
• Associate degree with equivalent healthcare experience considered.
• Minimum 2 years of healthcare sales, laboratory outreach, physician relations, or account management experience.
• Laboratory experience preferred.
• Excellent communication and customer service skills.
• Strong organizational and problem-solving skills.
• Valid driver's license with reliable transportation.

Preferred Experience

• Clinical laboratory operations
• Laboratory outreach programs
• Physician office relationships
• Healthcare marketing
• EMR/LIS experience (Cerner preferred)

Physical Requirements

• Frequent travel to client locations.
• Ability to lift up to 25 pounds.
• Prolonged sitting, walking, and driving.

Benefits

• Paid Sick Time - effective 90 days after employment
• Paid Vacation Time - effective 90 days after employment
• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
• Short and long-term disability and basic life insurance - after 30 days of employment

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs. Insight is an equal opportunity employer and values workplace diversity!