Personal Lines Account Manager (CSR) -- Hybrid

Job Description

Job Description

Heart, Hustle, Home.

• ❤️ Heart: We put people first.
• ???? Hustle: We own our work and get better every day.
• ???? Home: Clients and teammates can count on us for the long haul.

Page Insurance is an equal opportunity employer.

$50,000–$70,000 plus bonus · Monday–Friday, 9:00 to 5:00 · 3 days in the office, 2 at home after training · No cold calling.

If you're a licensed personal lines CSR who picks up the phone before sending a third email, I want to talk to you.

I'm John Page. My dad and I started Page Insurance in Idaho Falls in 1999. This seat takes care of clients we already have. You won't prospect and you won't cold call. You'll own renewals from start to finish.

What you'll do all day

• Call clients about a rate increase before they call us.
• Explain the increase straight, without blaming the company or the client.
• Re-shop the renewal with our other companies when it makes sense, and show the client the side-by-side.
• Save the cancellation when staying is right for the client, and say so when it isn't.
• Put a note in EZLynx on every call, the same day.
• Offer an umbrella or a toy policy when it fits.

This fits you if

• You hold an Idaho P&C license, or one you can transfer.
• You have at least 12 months servicing personal lines, captive or independent.
• You stay calm on a call about a big increase.
• You like checklists and finishing what you start.

If you want to sell new business all day, this isn't your seat. I have a sales job open too.

What you get

• $50,000–$70,000 a year, depending on experience, plus a bonus tied to retention and commission on cross-sells.
• 30 paid days off in year one: 10 vacation, 7 sick, 13 paid holidays.
• SIMPLE IRA with an employer match of up to 3% once you're eligible.
• Two remote days a week after training.
• Written workflows, scripts and templates, so you're never guessing what good looks like.

How hiring works

1. Apply. It takes about three minutes.
2. A 10-minute video call with me on Google Meet. You pick the time.
3. One online assessment you take at home.
4. One office visit, about an hour: an interview, a role-play of a renewal-increase call, and a short written file note. You'll meet the team.
5. A job simulation at our office. One to two hours of practice calls, emails and notes. Everything is made up. It's recorded so I can compare everyone on the same tasks, and it isn't paid.
6. References, then an offer.

You'll hear from me within a week of applying, yes or no.

The pay range for this role is:
50,000 - 70,000 USD per year(Idaho Falls)

PI288336903