Service Advocate

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a Service Advocate to join our inbound member services team. In this role, you will serve as the first point of contact for members, providing high-quality support across a variety of topics including benefits, claims, enrollment, and eligibility. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced call center environment. You will play a critical role in ensuring members receive accurate information, timely resolutions, and a positive overall experience. Key Responsibilities Handle a high volume of inbound calls from members Assist with inquiries related to: Health plan benefits and coverage Claims status and resolution Enrollment and plan changes Eligibility verification Clearly explain plan details such as copays, deductibles, and coverage guidelines Research and resolve issues through effective problem‑solving and system navigation Document all interactions accurately and thoroughly in internal systems Required Qualifications 1+ year of customer service experience (call center experience preferred) Strong communication and interpersonal skills Ability to manage multiple systems and tasks simultaneously Strong attention to detail and organizational skills Comfortable working in a fast-paced, metric-driven environment Preferred Qualifications Experience in healthcare, insurance, or a regulated environment Experience handling benefits, claims, enrollment, or eligibility inquiries Familiarity with customer service metrics (e.g., quality, first call resolution, customer satisfaction) Education High School diploma or equivalent Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 07/01/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr 4062 Aetna Resources, LLC