Intake Specialist

Provide excellent customer service Receive general phone calls and greet visitors Receive and dispatch lead calls and job referrals Perform detailed and accurate data entry, including analyzing dispatch reports Coordinate crew and job scheduling Perform general administration duties Assist other departments, as needed Help customers by repairing and restoring homes and businesses with an industry-leading level of service Requirements 2+ year(s) of administrative or office-related experience Customer service experience, quality assurance, and scheduling a plus Experience in service industry environment a plus Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times Polite, confident, and excellent customer service skills, including listening and questioning skills Ability to remain calm and professional during tense or stressful situations Excellent organizational skills and strong attention to detail Very self-motivated and goal-oriented Ability to multi-task Capability to work in a fast-paced, team-oriented office environment Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) Ability to learn new software, including Xactimate® and proprietary software Minimum of HSD/GED preferred Ability to successfully complete a background check subject to applicable law Bilingual-Spanish a plus Core Competencies Demonstrates strong customer service skills and the ability to manage scheduling and administrative tasks effectively in a fast-paced environment. Proficient in Microsoft Office and capable of learning new software to support operational needs. Highest-signal resume keywords Customer Service Experience Data Entry Skills Scheduling Coordination Microsoft Office Proficiency Bilingual-Spanish ATS Optimization Keywords Hard Skills Data Entry Scheduling Quality Assurance Xactimate Software Soft Skills Outstanding Communication Skills Attention to Detail Multi-tasking Ability Calm Under Pressure Certifications & Qualifications High School Diploma or GED Industry Keywords Service Industry Customer Support Administrative Duties Tools & Technologies Microsoft Outlook Microsoft Word Microsoft Excel #J-18808-Ljbffr Jobtailor