Commercial Innovation Operations and PMO Lead

We have partnered with our client in their search for a Senior Commercial Operations & PMO Consultant to improve the operating rhythm, documentation, reporting, and portfolio-management practices of a commercial innovation team within the pharmaceutical industry. This role is hybrid in Cambridge, MA area. This consultant will assess the team's current ways of working, engage stakeholders across a broad portfolio of initiatives, and design practical, customized solutions that improve visibility, knowledge sharing, prioritization, and follow-through. This is a hands-on consulting engagement rather than an implementation of a standard, out-of-the-box methodology. Responsibilities Meet with team members and cross-functional stakeholders to understand current projects, requests, deliverables, workflows, and documentation practices. Evaluate existing processes and identify opportunities to strengthen organization, reporting, knowledge sharing, and accountability. Establish a master project tracker, including the supporting data model, governance practices, and data-quality standards. Ensure the project database can reliably support executive dashboards, portfolio reporting, and resourcing decisions. Design and manage an at-a-glance innovation portfolio dashboard. Develop criteria and decision-support practices for determining when initiatives should be scaled, sustained, or sunset. Identify portfolio-level patterns, dependencies, risks, and tradeoffs, and translate findings into clear recommendations for leadership. Build a methodology for forecasting team capacity against project milestones. Guide team leaders in using capacity forecasts to make informed resourcing, sequencing, and prioritization decisions. Establish standards for developing and using project charters. Improve stakeholder alignment, accelerate decision points, and create durable institutional knowledge through consistent documentation. Recommend practical follow-through mechanisms that help the team sustain the new processes after the initial advisory work is completed. Deliver solutions tailored to the team's complex portfolio rather than relying on generic consulting frameworks or presentation-only recommendations. Required Qualifications Experience working within the pharmaceutical or biotechnology industry. Commercial pharmaceutical or biotechnology experience. Demonstrated PMO, program management, portfolio management, or business operations experience. Experience assessing complex operating environments and creating customized processes, governance structures, and reporting solutions. Demonstrated ability to build or improve project trackers, dashboards, forecasting models, project charters, and management reporting. Strong stakeholder-engagement and facilitation skills across multiple functions and levels of leadership. Ability to synthesize complex information and translate it into practical recommendations and sustainable operating practices. Strong written communication, documentation, analytical, and organizational skills. Consulting experience, either with a consulting firm or in a comparable internal advisory capacity. Ability to work independently and deliver within a short, outcomes-focused engagement. About Korn Ferry Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at #J-18808-Ljbffr Korn Ferry Group