Family Support Specialist

Under general supervision, perform work at the full-performance level by determining eligibility for all TANF and economic service programs accurately and efficiently. Assist clients in becoming self-sufficient via department services and community programs. Complete assessments and activity placements. Must process applications and conduct telephone and face-to-face interviews within program requirements. Analyze and interpret aptitude test results to direct the development of employment goals for applicants. Make referrals to appropriate agencies when necessary. Work must adhere to policies outlines by the Office of Family Assistance. Employee must possess a valid driver’s license and must have access to transportation for required travel. Performs related work as required.

Training:

A bachelor's degree from an accredited college or university.

Substitution:

Any combination of college training and/or full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development may substitute for the required training on a year-for-year basis.

Experience:

One year of full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development.

Probationary period of 1 yr.