Office Coordinator

Job Description

Job Description

Benefits:

• 401(k) matching
• Employee discounts
• Paid time off

Why Join Us

• Fun, energetic, team-focused environment
• Opportunity for growth into leadership roles
• Make a meaningful impact through water safety and youth development
• Supportive and mission-driven company culture

Job Summary

Small Fish Big Fish Swim School and Sweet Peas Educational Gymnastics are seeking a professional, energetic, and highly organized Office Coordinator to lead front desk operations.

This role is ideal for someone who thrives in a fast-paced, customer-focused environment and genuinely cares about delivering an exceptional experience for families.

Key Responsibilities

• Manage daily front desk operations and ensure excellent customer service
• Respond to all client calls, texts, and inquiries within 24 hours
• Oversee class scheduling, makeups, and enrollment support
• Track and support weekly student enrollment goals
• Monitor attendance, phone logs, and prepare daily executive summary reports
• Ensure accuracy of scheduling changes and front desk entries
• Review and verify monthly billing prior to processing
• Maintain return call logs and follow-up systems
• Manage boutique inventory and reorder supplies as needed
• Run daily, weekly, monthly, and annual reports
• Support marketing initiatives and ensure promotional materials are displayed
• Assist with basic HR functions and administrative duties
• Maintain front desk procedures, scripts, and accountability standards
• Monitor outstanding accounts and follow up as needed

Qualifications

• 35 years of administrative, front desk, or customer service, managment experience preferred
• Strong organizational and multitasking skills
• Excellent communication skills (phone, text, and in-person)
• High attention to detail and accuracy
• Positive, energetic, and professional demeanor
• Ability to take initiative and work independently
• Comfortable with computer systems and learning new software
• Experience in scheduling, customer service, or office coordination preferred
• Loves children

If you are a motivated, detail-oriented, and people-focused professional , wed love to meet you.