FAMILY SERVICE WORKER

Description SALARY: $26.98 - $32.38 PER HOUR. FULL-TIME, NON-EXEMPT, FULL HEALTH BENEFITS BENEFITS 401(k) Health insurance Dental insurance Vision insurance Employee Assistance Program Tuition Reimbursement Program Student Loan Repayment Program Life insurance Paid time off Retirement plan SUMMARY Responsible for the enrollment and re-certification of families in the Go Kids, Inc., child development service system. Create and maintain family files, ensuring that required documentation is accurate and in compliance with Go Kids, Inc., policies and procedures and Title XXII and Title V regulations. ANNUAL REVIEW: Employees participate in an annual performance review based on job duties and the accomplishment of specific goals. The review process allows the employee and manager to discuss overall performance as measured by the 9 competencies in the Go Kids review instrument: Job Knowledge; Communication; Customer Service; Interpersonal Skills; Adaptability/Flexibility; Dependability; Integrity/Ethics; Manages Performance; and Decision Making/Judgment. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following as well as other duties and responsibilities that may be assigned. Contact Families to verify information, pre-qualify and begin enrollment process. Contact the Family Service Manager to verify space availability. Direct families to visit center and/or Family Child Care Home. Schedule appointments with families to complete enrollment/re-certification packet. Secure appropriate documentation and signatures to ensure eligibility and complete enrollment/re-certification process. Review all manuals and guidelines with parents during orientation. Establish parent fees and explain tuition policies. Input eligibility data into enrollment software system. Interact with site supervisors, center staff and office personnel to facilitate open communication regarding the needs of the families. Direct families to call with any changes or problems. Code and enter attendance into enrollment software system verifying that families are attending their contracted hours. Maintain all agency rosters. Maintain office hours at assigned offices per monthly calendar. Safeguard confidentiality of records and reports. Provide translation/interpretation as needed, e.g. filling out applications, forms, phone calls, meetings. Participate in local and state workshops. Attend staff meetings as requested. Meet monthly (at a minimum) with Family Service Manager for a one-on-one and to set goals. Other duties as assigned by Family Service Manager and Chief Financial Officer. Requirements QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS AND ABILITIES Must be organized, creative, independent, self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritization, and driven by excellence. Must possess exceptional communication skills to present facts and recommendations effectively in oral and written form, including accurate grammar and business correspondence knowledge. Strong interpersonal skills to establish and maintain effective business relationships; demonstrated ability to communicate in situations requiring tact and poise; skilled in confidentiality and discretion. Thorough knowledge of office administration (including efficient filing systems, office machines and equipment, and computer software) and skilled in customer service and employee relations. Must present a neat, professional appearance. Must be able to adjust tasks and focus with composure, and in accordance with changing deadlines and priorities. Requires a good sense of humor and belief in working as a professional, cohesive team member. EDUCATION AND EXPERIENCE AA degree in related field preferred. 1-3 years related experience. Must have excellent written and verbal communication skills. Experience with Title XXII and Title V Regulations. Knowledge of enrollment software. Computer literacy on IBM compatible PC with working knowledge of Microsoft word, excel and outlook. Bilingual/Biliterate (English/Spanish) required. Must possess a valid California driver’s License, proof of insurance and have reliable transportation. PHYSICAL DEMANDS Physical demands described here are representative of those that must be met (or may be encountered) by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit, reach with hands and arms, stand and walk. The employee must occasionally climb, balance, stoop, kneel, or crouch; lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

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