PACE Trainer
Vir Healthway
Remote role with Travel Required We are seeking a Customer Service Engineer - PACE Specialist Trainer to support upcoming IT infrastructure changes through training and technical enablement. This is a remote role with travel to designated company locations for instructor-led training. The role focuses on becoming a subject-matter expert in the PACE software platform , supporting peer adoption, and providing hyper-care during system rollout. This opportunity is well suited for entry-level to early-career technical professionals, including those transitioning from the military.
Responsibilities
Responsibilities
- Become a subject-matter expert in the PACE platform used for work documentation, parts tracking, and time reporting.
- Deliver 15-20 instructor-led training sessions (2 days each) across assigned regions.
- Lead peer training on software updates , workflows, and best practices.
- Provide technical troubleshooting , issue diagnosis, and resolution support during rollout and hyper-care (30-90 days).
- Collaborate with cross-functional teams and regional stakeholders.
- Communicate effectively with customers and internal teams in a customer-facing environment.
- Support installation, service, and maintenance of diagnostic imaging equipment as needed, based on experience level.
- Travel as required and maintain flexibility with work schedules.
- Associate degree, college coursework, military training, or equivalent hands-on technical education .
- Strong electrical/technical background with ability to diagnose and repair equipment.
- Proficiency with software systems , technical documentation, and user support.
- Excellent customer communication and training delivery skills.
- Team-oriented mindset with ability to work independently.
- Nice to have: Biomedical or imaging service experience , hospital or clinical environment exposure.
Vacancy posted 1 day ago
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