Case Management Specialist

Job Details Location: FESCO Les Marquis - Hayward, CA 94541 Position Type: Full Time Education Level: High School Salary Range: $21.18 - $21.80 per hour Travel Percentage: Up to 25% Shift: Any Accommodations Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities. Accommodation requests based on religious needs are also considered. Employees seeking accommodations must discuss their needs with La Familia Human Resources and may need to provide medical documentation. Position Overview The Case Management Specialist supports residents at Les Marquis House, helping them move toward self‑sufficiency and secure a permanent home. The role requires a high level of customer service, operational task execution on site, ensuring safety and security, carrying out program guidelines, handling crisis situations and assisting residents as needed. The position is covered under the SEIU 1021 Collective Bargaining Agreement and offers a 3% base pay increase in January 2027. Work hours are Monday/Tuesday 8AM–4PM and Wednesday/Thursday 4PM–12AM, with variations based on program needs. Responsibilities Case Management – Screen applicants via phone interviews; record documentation; refer to Program Manager as appropriate. Conduct intake interviews; complete intake/exit and HMIS documentation; Research and provide referral sources for residents; Assist residents in achieving weekly Action Plan goals; collect documentation; record daily plans and activities in case notes; Respond to resident requests; provide guidance and direction to residents in support of their action plans; Complete follow‑up forms for former resident calls; Maintain resource binder and Master Log binder with updated materials and forms; document case management services and complete service log. Supervise Facility and Resident House Activities – Enter data into logs and records; handle crisis situations such as illnesses or emergencies; Monitor resident sign‑ins/outs and meal logs; Receive, sort, store/dispense donated items; complete donation paperwork; Perform building security and cleanliness checks; inspect common areas, doors, windows, alarms; Inspect and sign off on resident chores; carry out facility guidelines and schedule; accomplish daily shift checklist; provide child‑care with volunteers and Activity Leaders when parents attend life‑skills classes. Food Services – Maintain kitchen area per shift checklist; support preparation of breakfast/dinner for 20+ residents; follow FESCO guidelines on cooking healthy meals; check off meals in the roster and ensure residents sign up for meals and saved plates. HMIS Data Input – Enter data from HMIS Intake and Exit Forms for all residents. Other – Facilitate or lead life‑skills workshops for residents; Attend trainings and events relevant to key responsibilities; Track and report regularly on key metrics for responsible function areas; Lead and collaborate on special projects related to agency objectives. Core Competencies Demonstrates ethics and integrity Displays drive and purpose Manages self and adapts to change Exhibits leadership stature Practices self‑awareness and continuous learning Practices cultural humility and responsiveness with diverse populations Develops relationships to foster teamwork and collaboration Utilizes effective communication skills to listen, empathize, and collaborate for innovative change Team Commitment – Acts as an effective team member, flexible and cooperative; handles conflicts constructively; accepts accountability and feedback; attends mandatory meetings; maintains cooperative relationships across departments; handles requests and complaints tactfully. Timekeeping & Attendance – Accurately record work hours, take required meal breaks, submit timesheets by deadlines, report scheduling conflicts, maintain reliable attendance, follow policies on overtime and leave. Working Conditions – Engages in routine sitting, walking, talking, keyboard usage, stooping, kneeling, crouching, twisting, crawling, reaching, and occasional travel; works under deadlines; noise level low to moderate. Physical Requirements – Safely operate a motor vehicle; push/pull and lift up to 50 pounds frequently; stand and move daily; sit for prolonged periods; visually focus near and far; maintain punctuality and task performance; grasp and carry items; hear and communicate effectively; identify, resolve workplace issues; process information for organization. Qualifications & Experience High School Diploma or equivalent (required) Minimum 1 year of experience working with individuals/families in crisis, homelessness, substance use, and/or mental health contexts (required) Experience in outreach, shelter, drop‑in, or residential setting (preferred) Willingness to be flexible with work schedule; weekends may be required for special events or coverage support TB tested (Tuberculosis cleared) within 30 days of hire ServSafe Food Safety Certification within 30 days of hire (La Familia will provide) CPR and First Aid Certified (La Familia will provide) Proficient computer skills (Excel & MS Office; Google Workspace support) Experience in non‑profit and community‑based organizations (preferred) Demonstrates excellent customer service orientation and ability to work with diverse populations Exercises discretion with public and confidential information Valid California driver’s license required Benefits Employee Assistance Plan for well‑being and finances Pet Plan benefit – PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service 403(b) retirement plan Work‑life well‑being and excellent work hours License and certification renewal reimbursement Supportive collaborative work environment; growth and professional development opportunities #J-18808-Ljbffr La Familia