Spa Director

Job Description

Job Description

Spa Director

Making People Feel Better Inside and Out

Viva Day Spa + Med Spa was founded in 2005 by three women with a simple belief: when you take exceptional care of people, everything else follows. What started in Austin has grown into a trusted brand with locations across the city, in Round Rock, and now in Dallas. Our Preston Center location is early in its journey, with significant opportunity ahead. We’re looking for a leader who can turn potential into performance.

Viva is Growing in Dallas

This is a build and lead role.

As Spa Director, you are a hands-on operator responsible for strengthening the team, driving consistency, and building a culture rooted in accountability, care, and high standards. You’ll stay close to the floor, engaged with your team, and active in the local community—bringing the Viva experience to life in a way that feels personal, elevated, and consistent.

Why Viva

At Viva, we believe work should feel meaningful, energizing, and deeply rewarding. When we invest in our people, they create experiences guests remember. We exist to make people feel better inside and out—and that starts with leadership.

Recognized for Excellence

We’ve been named Best Spa and Best Med Spa by Austin Chronicle, Austin Monthly, and Austin Young Chamber of Commerce, and Best Places to Work by Austin Business Journal.

These recognitions reflect both the guest experience and the culture we continue to build.

Competitive Benefits

• Competitive compensation and bonus structure
• Clear path for growth
• Matching 401(k)
• Health, Dental, and Vision options
• Short- and long-term disability, life, and AD&D coverage
• Paid Time Off + Paid Parental Leave
• CEU reimbursement and ongoing training
• Free and Deep discounts on services and retail
• Great teammates and a strong culture

The Role

As Spa Director, you are the senior on-site leader.

You own business performance, team effectiveness, and the consistency of the guest experience. You lead from the floor, stay connected to real-time operations, and take full ownership of outcomes.

This role requires someone who can stabilize operations, build momentum, and elevate performance while strengthening culture.

What You’ll Own

Market Growth & Partnerships
• Build relationships across wellness, fitness, medical, and corporate communities
• Drive visibility through outreach and local engagement
• Grow awareness, bookings, and client retention

Revenue & Performance
• Own P&L and deliver on growth targets
• Drive service, retail, and membership revenue
• Optimize staffing, scheduling, and utilization

Team Leadership
• Recruit, develop, and retain a strong team
• Set expectations and ensure follow-through
• Coach future leaders and build bench strength
• Create a culture of trust and accountability

Guest Experience
• Deliver a consistently elevated 5-star experience
• Lead in real time and resolve issues with urgency and care

Operations
• Maintain structure, systems, and compliance standards
• Oversee inventory and facility readiness
• Identify and prevent operational breakdowns

What You Bring

• 5–7+ years of leadership in hospitality, wellness, retail, or high-touch service environments
• Proven success driving revenue and building strong teams
• Strong community presence and relationship-building ability
• High emotional intelligence and comfort leading accountability
• Ownership mindset with strong follow-through
• Solid operational and financial acumen (including P&L)
• Hands-on leadership style with strong floor presence
• Ability to build trust and elevate standards
• Comfort in a fast-moving environment
• Consistency and sound judgment

This Role Is For You If…

This Role May Not Be For You If…

• You prefer maintaining over building
• You avoid accountability or hard conversations
• You prefer to lead from behind the scenes
• You are not energized by outreach or partnerships

BE HERE NOW

If serving people is what drives you—and you value Authenticity, Excellence at Every Touchpoint, Doing the Right Thing, and 360 Degrees of Excellence— you belong here.

Send your resume and a brief note on why this role is the right fit.

Bonus: complete this sentence:
I do my part to help make the world a better place by ______.

Equal Opportunity Employer

We are committed to building a diverse and inclusive team. This role requires a background check.