Help Desk Technician (Full time)

At Rain for Rent, we move water—every day. As the leading provider of temporary liquid handling solutions, we’re recognized for our systems engineering expertise, cost-effective problem solving, and the high value we deliver to organizations facing critical liquid management challenges. Our experienced teams, supported by skilled engineers, are continually redefining what customers expect from a liquid handling provider. We design innovative equipment and harness cutting-edge technology to meet the demands of the toughest environments. From water handling and irrigation to temporary liquid storage, our solutions consistently exceed customer expectations for quality and service. We are committed to completing every project safely, efficiently, on time—and done right the first time.

To learn more about Rain for Rent please check out this short 2 minute YouTube video here. [

Canada, and the UK, Rain for Rent remains committed to delivering consistent, high-quality products and services to our customers. Our team is dedicated to exceeding customer expectations by providing exceptional service and maintaining the highest standards of quality.

Provides front-line technical support to end users across the organization. Responsible for troubleshooting, installation, configuration, and maintenance of hardware, software, and network connectivity to ensure reliable and secure IT operations. Document issues and resolutions in our ticketing system. Escalate complex problems to higher-tier IT teammates.

End User Support

* Deliver in-person and remote support for hardware, software, and connectivity issues * Diagnose and resolve user issues related to Windows, applications, and system access * Track and document all activities within the ticketing system

Install, configure, and reimage Windows-based workstations * Deploy and maintain standard software packages, including Microsoft 365 applications * Support printer setup, maintenance, and queue management

Administer user accounts within Entra ID * Reset passwords, manage group memberships, and enforce access controls * Manage user profiles and mailboxes within Microsoft 365

Network & Infrastructure Support

* Configure and troubleshoot basic network connectivity (DNS, DHCP, TCP/IP basics and WiFi, VPN, LAN/WAN troubleshooting) * Assist with Citrix-based user environments

Enroll, maintain, and troubleshoot mobile devices (iOS and Android) within Intune * Manage endpoint configurations and compliance

Platform Administration

* Support user provisioning, licensing, and group management in Microsoft 365 * Maintain system integrity through adherence to IT standards and documented procedures

Comprehensive medical, dental, and vision insurance * Matching 401(k) retirement savings plan * Nine paid holidays and a generous paid time off (PTO) program * Tuition reimbursement to support continued education * Company-sponsored training and career development opportunities * We are also honored to support those who have served our country. Rain for Rent has earned the 2025 Military Friendly® Employer Gold designation, recognizing our commitment to hiring and supporting veterans. Vets - Rain for Rent® [ When you join the Rain for Rent team, you're not just building a career—you’re building meaningful relationships, doing work that matters, and making a positive impact in your community. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.

Estimated Rate of Pay rate: $23.00- $32.00 per hour

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