Help Desk Specialist

Hope you are doing well,

I am Satender from Modis. My client is hiring a Helpdesk Support in Richmond, VA. Let me know if you are available for this role

Role: HelpDesk Support

Location: Richmond, VA

Contract 1 year with possible extension

Pay: $20-$22\hr (The rate may be negotiable based on experience, education, geographic location, and other factors)

Hybrid 3 days onsite a week

Must Have:

• Detail oriented, punctual
• Pick up things quickly
• Communicate effectively & know when to escalate
• Go-getter w/ initiative – they assign their own tasks

Nice to Have:

• SailPoint ticketing
• Active directory
• ServiceNow
• Mainframe knowledge
• Google sheets
• Basic SQL
• Previous tech support environment

Other Notes:

• Annie has worked with and recognized other vendors
• No overtime at any time
• The team manages a large number of applications (10+)
• Could be 1-3 steps to provision them or 10-15 steps
• No phone support – communicate via email

Job Description: Daily responsibilities will consist of creating, modifying, and deleting user access accounts in various applications for all lines of business across our organization. Troubleshoot provisioning errors, work on various access clean-up projects, cross train within the team.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance