Operations Manager

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. DH Pace Company, Inc. in Harlingen, TX is hiring an Operations Manager who will actively manage the Commercial Operations Department. The role will oversee the Harlingen commercial installation and/or service departments which perform commercial work in the Harlingen Metropolitan area. Position Overview Lead and oversee commercial operations and personnel to work efficiently, effectively, safely, and profitably. Manage and improve operational processes and procedures with the objective of maximizing profit and return, emphasizing customer satisfaction and repeat business. Ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives. Collaborate to align operating budgets and sales goals and keep them on track monthly. Deliver profit dollars and the return on sales that meet or exceed the yearly financial budget/forecast. Establish objectives and action plans that are consistent with corporate objectives. Hire, train and develop new employees; improve individual performance through daily coaching, scorecard reviews, and annual performance reviews. Effectively lead meetings, set performance expectations, and hold employees accountable. Communicate directly with customers to solicit feedback, solve problems, and uncover new sales opportunities. Qualifications Bachelor’s degree preferred; minimum 2 years of performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry with familiarity and knowledge of construction project management and installation of building materials. Ability to apply technical knowledge, mechanical/electrical systems, and problem‑solving skills. Experience conducting meetings with exempt and non‑exempt personnel, hiring, training, developing, and conducting annual performance reviews. Preference for experience managing a service or installation team responsible for servicing or installing mechanical and/or electrical products and/or equipment in homes. High level of activity in a hands‑on environment with an emphasis on meeting deadlines and providing unmatched customer service. Benefits Comprehensive medical, dental, and vision coverage available from the first full month. Generous paid time off plus paid holidays and floating holidays. Company‑paid life insurance, short‑term disability, and long‑term disability. 401(k) with employer match. Health Savings Account (HSA) and Flexible Spending Account (FSA) options. Voluntary benefits including supplemental life and critical illness coverage. Employee discounts for you and your immediate family. Competitive compensation with annual performance reviews. Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. #J-18808-Ljbffr DH Pace