IT Desktop Support

IT Desktop Support

Position: IT Desktop Support

Duration: 5+ months

Location: Painted Post, NY

Voice Operational Resource, normal business hours, (Mon-Fri, 8 AM to 5 PM).

Role/Responsibilities:

· Operations team member involved in the design and deployment of Cisco Call Manager solutions and IPT Deployments

· Operations team member to be Avaya Definity G3R PBX resident SME for Service Operations

· Perform analysis and diagnosis of complex voice (Avaya or IPT) and data network issues

· Work and collaborate with project and operational teams, and 3rd party vendors.

· Provide consistent and frequent project status updates and project issues.

Skills/Experience:

· 2+ years designing, deploying, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail

· 5+ years deploying, installing and configuring complex Avaya Definity G3R solutions

· 5+ years troubleshooting and resolving complex Avaya Definity G3R issues

· 3+ years hands on, multi-site telecommunications experience

· SIP, H.323 and MGCP voice protocol configuration experience is a must

· Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers

· Prior experience deploying and administering routers, switches, VGs, ATAs, RAS, TACACS and

· LAN/WAN [HSRP, QoS, VLAN's, Bandwidth modeling] and VoIP infrastructures

· Excellent documentation, presentation, and problem solving skills

· Excellent communication skills and client-facing skills

· CCIE [Voice or R&S], CCVP, or CCNP is a plus

All your information will be kept confidential according to EEO guidelines.