Case Manager

Case Manager

Adult Protective Services Case Management

Alameda County

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development that staff can utilize throughout their career.

Program Description

The Adult Protective Case Management Program, under contract with Alameda County Adult Protective Services, provides time-limited case management services with the goal of assisting functionally impaired seniors and adults with disabilities obtain services that promote and maintain optimal functioning, as identified by APS. These services are provided within a system of support within the agency and with close collaboration with other support systems, such as In-Home Supportive Services, Meals on Wheels, housing, and other services. A specialization of this program is the additional expertise within the agency of mental health assessment and services, with a goal of providing warm linkages for clients to mental health services, if needed.

Job Description and Responsibilities

The Case Manager is responsible for direct service, working with the manager supervisor of this program and under the supervision of the program director. Direct service responsibilities include intake, assessment, completing the care plan as provided by APS or updating it, coordinating among service providers, following up and monitoring, reassessment, and discharge and transitioning care within six months. The Case Manager uses the agency's electronic health record. The Case Manager also participates in a supervisory collaborative and meets regularly with the supervisors and other case managers in Alameda County for case review and consultation, as well as participating in relevant training and collaborative efforts within the agency. Additional responsibilities include advocating with outside agencies on behalf of clients to secure benefits, housing and resources, and maintaining a professional working relationship with providers and other support systems. This direct service position will work with other Felton clinical case managers to allow for increased access to mental health services or other services needed for the APCM clients.

Minimum Qualification

• A minimum of 2 years of experience working with older adults
• Strong collaborative skills with team members and community partners
• Solution-focused, fast-paced, person-centered
• Knowledge of Alameda County community resources
• Knowledge and/or experience work with Adult Protective Services (APS)
• Knowledge of human behavior and performance
• Social Perceptiveness Skills; Awareness of others' reactions and understanding why they react as they do
• Ability to communicate information and ideas in speaking and written form so that others can clearly understand
• Anticipatory problem-solving skills
• Ability to be a team player with a welcoming attitude

Additional Information:

Reports to: Program Director

Job Type: Full Time

Work Schedule: Onsite

FLSA Status: Non-Exempt

Salary Range: $68,000 - $73,000 Annually (DOE)

Benefits (subject to election and eligibility): Fully Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

Applying Instruction:

Candidates should apply for the position at our career page "careers.felton.org" OR directly email resumes to "View email address on click.appcast.io".

IMP NOTE: Job responsibilities are subject to change according to program requirements.