Bilingual Client Support Specialist

3.5.26 About Us God’s Love We Deliver, a nonsectarian organization, is the New York metropolitan area’s leading provider of life-sustaining meals and nutrition counseling for people living with severe illnesses. Begun as an HIV/AIDS service organization, today God’s Love provides for people living with more than 200 individual diagnoses. God’s Love cooks and home delivers the specific, nutritious meals a client’s severe illness and treatment so urgently require. Meals are individually tailored for each client by one of our Registered Dietitian Nutritionists, and clients have access to unlimited nutrition counseling. God’s Love supports families by providing meals for the children and senior caregivers of our clients. All of our services are provided free of charge to clients. About the Role: We seek a Bilingual Client Support Specialist to join our Program Development Team to help bring our life-changing program to more New Yorkers. The Client Support Specialist is fluent in both written and spoken English and Spanish, is the first point of contact for anyone wishing to enroll in our meal-delivery program and supports client engagement efforts with compassion and care. Benefits: Excellent Health, Dental, and Vision insurance at low cost to employees. Option to enroll in pre-tax Commuter Transit, Flexible Spending Account, and Health Savings Account. Retirement Savings Plan: 403B with up to a 2% match each pay period Paid Time Off including 15 Days of annual Paid Vacation Time Off in first year of employment, increasing with length of service 12 days of annual Paid Sick Time 10 paid holidays Monday through Friday. A rewarding work environment: Supporting our operations providing nutritious meals to New Yorkers living with severe illness. A collaborative work environment: Everyone works together to contribute their talents and their ideas. A fun work environment: Periodic staff lunches and Happy Hours; an annual staff retreat to focus on team learning and team-building; a fun Holiday Party to celebrate our staff An inclusive work environment: Celebrating diversity, equity and accessibility, valuing the unique perspectives and life experiences that all employees bring to work. All applicants must be authorized to work for any employer in the United States. God’s Love is unable to sponsor or take over sponsorship of an employment Visa at this time. This position is a hybrid position, allowing for 1 remote day. This is a Full-Time non-exempt position, paying $23.00 hourly. Essential Duties and Responsibilities: Provide high-quality customer support to our many existing and prospective clients via phone and email, from initial inquiry to issue resolution in a time-sensitive environment. Possess acute attention to detail necessary to recognize errors and inaccuracies that could delay onboarding new clients to our program while documenting steps taken to resolution. Adhere to established guidelines and procedures with detail-oriented data entry, meeting daily quotas for onboarding new clients and maintaining existing clients throughout their qualifying time on program with God’s Love We Deliver. Create a rapport with our clients, drawing from a place of compassion and empathy, to support them through challenges brought on by their life-altering illnesses. Cross-collaborate with colleagues and teams across the organization to provide the highest-quality service to each client. Attend meetings and trainings that support the work of God’s Love We Deliver, as needed, enhancing your understanding of our place in the healthcare curriculum of New York State. Develop in-depth knowledge of the various services and pathways to enroll and work with God’s Love We Deliver to provide accurate information and minimize abrasion. Act as the voice of the client and partner referrers, reporting trends and issues to internal teams for process improvements and resolution. About You: You are highly self-motivated and empathetic, with a strong desire to provide support to clients living with a serious illness. You are looking for a collaborative, team-oriented environment, and you are energized by connecting clients to services. In addition, you meet the following requirements: A minimum of 2 years of experience in customer support, preferably in a call center environment. Excellent verbal and written communication skills in both English and Spanish with strong active listening. Ability to organize, manage, and self-prioritize daily tasks in a high-volume, time-sensitive environment. Technical proficiency with customer service software, including the Microsoft Office Suite, Customer Relationship Management (CRM) tools, and basic troubleshooting skills. Inherently empathetic, bringing patience, compassion, and active listening skills to understand client needs and respond effectively. Quick-thinking problem-solving skills identify solutions and resolve issues efficiently. For this role, we prefer: Bachelor’s Degree Prior experience in the call center field and/or as a call center agent Prior experience in a social services organization or equivalent field #J-18808-Ljbffr