Customer Service Representative

Full-Time Customer Service RepresentativeKinard Animal Hospital | Greenwood, SCDo you have a talent for juggling five things at once, remembering everyone's dog's name (but maybe not their human's), and keeping your cool when the phone is ringing, a client is checking in, and a Labrador is enthusiastically trying to climb over the counter? We should talk.We're hiring a full-time Customer Service Representative to be the first friendly voice our clients hear.At Kinard Animal Hospital, we've been serving the pets of Greenwood, SC for over 50 years. We show up for each other, celebrate the wins (big and small), and support one another through the tough moments. We believe kindness, communication, and a little humor make even our busiest days better. Our clients know us and rely on us, and you'll feel that connection every day.What You'll Help Make PossibleClients who feel welcomed and unrushed from the first phone call to checkoutA well-organized schedule that keeps appointments running on timeA calm, friendly lobby, even when the phones won't stop ringingPet parents who leave feeling informed and confident, especially on hard daysA medical team free to focus on patients because the front of house is handledWhat We're Looking ForRequired:1-2 years of experience in a veterinary settingAvailability for 9-hour day shiftsComfortable using computers, phone systems, and scheduling or practice-management softwarePreferred:A warm, upbeat presence with clients and teammatesOrganized and detail-orientedCalm and kind when pet parents are stressed or worriedA sense of humor, and a real enjoyment of working with people and petsScheduleFull-time, Day shift9-hour shiftsNo weekendsNo holiday shifts requiredCompensation: This role ranges from $15.50 to $17.00 per hour, based on experience and role alignment.BenefitsCompetitive pay, based on experienceFree virtual mental health for your household (ages 13+)Medical, dental, vision, and life insuranceGenerous CE allowance plus paid CE timeUniform allowancePet care discounts for your personal petsPTO, floating holidays, parental leave, and military leaveA robust Employee Assistance Program (from finances to wellness and everything in between)Access to Encore Vet Group's library of training, CE, and career development resourcesA 401(k) with up to 5% company matchIf you're looking for a front desk where the work matters, the team is genuinely kind, and nobody minds a bad pun now and then, we'd love to meet you. Apply today.