Deskside Support Engineer

Join a team that values your ambition and empowers your growth. Key Responsibilities Deliver high‑quality, service‑focused support in person, by phone, via chat, or email to both onsite and remote end users. Troubleshoot problem areas promptly and accurately, providing end‑user assistance as needed. Resolve complex issues and collaborate with other teams to identify root causes and solutions. Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance. Document incidents, problems, requests, and tasks in Corient’s ITSM system. Escalate critical incidents to management as necessary. Perform day‑to‑day operational activities related to inventory, shipping and receiving IT hardware. Work independently while being a collaborative team member committed to team success. Follow standard operating procedures for processes and documentation. Availability to work after hours or on weekends as required. Travel may be required (up to 10%). Required Qualifications Associate degree (or equivalent proven industry experience). 3–4 years of experience in deskside support with a focus on end‑user services. Strong problem‑solving, analytical and customer service skills. Experience troubleshooting and installing laptops, printers, and mobile devices. Proficiency with Windows 11. Knowledge of Microsoft Office applications such as OneDrive, SharePoint, Microsoft Outlook, Teams, Excel, Word and PowerPoint. Experience with ticketing and incident management platforms, for managing user requests and escalations. Knowledge of networking fundamentals and remote support tools. Preferred Qualifications A+ Certification (Highly Preferred). Bachelor’s degree. Experience with Active Directory administration. Experience with Citrix and RingCentral. Experience with cloud printing solutions such as Printix or Papercut. Experience with Video Conference and Collaboration technologies. Experience working with Active Directory. Microsoft MCP Certifications. Physical Requirements Work in an office environment, including prolonged periods of sitting at a desk and working on a computer. Ability to lift up to 15 pounds. Required to work onsite four days per week. Benefits 401(k) Plan with Employer Matching. Four Medical Plan options that are generously subsidized by Corient. Employer‑paid Dental, Vision and Life & AD&D Insurance. Employer‑paid Short‑term & Long‑term Disability. Paid Maternity & Parental Leave. Flexible Spending Accounts & Health Savings Accounts. Dependent Care FSA. Commuter & Transit FSA. Corporate Discount Program – Perkspot. Training Reimbursement. Paid Professional Designations. Giving back to the community – Volunteer days. Equal Employment Opportunity Statement We are an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law. #J-18808-Ljbffr Corient Services LLC