Housekeeping Manager

Competitive + Benefits We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests. It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun – we love what we do! We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’. Competitive Salary Team Member Hotel Discount Program Uniforms Provided Benefits – Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO beginning after ninety (90) days of employment Immediate eligibility for 401k and employer match Team Member Awards and Recognition programs throughout the year Food and Beverage Discounts Tuition Reimbursement The Role – Position Profile Supervise the operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Essential Responsibilities Supervise the housekeeping staff; providing open communication, training, coaching and counseling, and performance feedback to ensure maximum efficiency. Supervise and inspect the cleaning of guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Issue assignments to staff, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Issue supplies/goods to staff at the beginning of shift to control inventory and ensure proper supplies are available while controlling expenses. Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets. May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal. Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments. Required Knowledge, Skills, and Abilities Minimum of 3 years’ experience in Rooms Management or a related management position. Hotel experience preferred. Strong leadership qualities, ability to motivate staff, and excellent communication skills. Ability to make effective decisions under pressure and resolve conflicts. Must be able to work weekends, holidays, and flexible hours as needed by the business. Physical Demands Physical stamina to stand, walk, bend, and lift objects weighing up to 50 lbs. Be able to push and pull carts. Good vision for detailed inspection. Manual dexterity for handling equipment and machinery in a hot, humid, and noisy environment where chemicals are used. #J-18808-Ljbffr Lodging America at Starkville