Customer Service Representative

Customer Service Representative

Las Vegas, Nevada, United States

Be the First Impression. Build Relationships. Deliver Exceptional Service.

At Sierra Air Conditioning & Plumbing, every great customer experience starts with a conversation.

As one of Las Vegas' leading home service companies, we proudly serve thousands of homeowners throughout the valley and continue to grow every year. Our Customer Service Representatives are the voice of our companycreating positive first impressions, helping customers find solutions, and ensuring every interaction reflects the level of service Sierra is known for.

If you're someone who enjoys helping people, thrives in a fast-paced environment, and wants to build a long-term career with a company that invests in its employees, we'd love to meet you.

Compensation & Incentives

• Competitive hourly pay based on experience ($18.00 - $21.00/Hourly)
• Performance-based incentives and bonus opportunities
• Paid training
• Career advancement opportunities

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Life Insurance
• Year-round stability with an established company

Growth & Development

• Paid training and ongoing coaching
• Opportunities for advancement into leadership and operations
• Supportive team environment focused on personal and professional growth

What You'll Do

• Answer inbound customer calls with professionalism, urgency, and empathy.
• Schedule service appointments and maintenance visits accurately and efficiently.
• Assist customers with questions, concerns, and service requests while providing exceptional customer service.
• Make outbound calls to maintenance members and prospective customers to schedule appointments.
• Coordinate schedules with dispatch and field technicians.
• Maintain accurate customer records using company software.
• Resolve customer concerns while creating a positive experience.
• Build trust and long-term relationships with customers.
• Help maximize daily booking opportunities while maintaining a high level of customer satisfaction.
• Work closely with dispatch, service managers, and field teams to ensure a seamless customer experience.

What We're Looking For

• Excellent communication and customer service skills.
• Positive attitude with a genuine desire to help people.
• Strong multitasking and organizational abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Dependable, coachable, and team-oriented.
• Comfortable learning new software and technology.
• Strong attention to detail.
• Ability to work independently while contributing to team goals.

Preferred Qualifications

• Previous customer service, hospitality, retail, or call center experience preferred but not required.
• Experience with scheduling software, CRM systems, or ServiceTitan is a plus.
• Basic computer proficiency and typing skills.
• High School Diploma or GED preferred.

Performance Expectations

Success in this role is measured by:

• Booking percentage
• Call quality
• Customer satisfaction scores
• Daily call volume
• Attendance and reliability
• Open Availability
• Accuracy of scheduling
• First-call resolution
• Team collaboration

Why Sierra?

At Sierra Air Conditioning & Plumbing, we don't just answer phoneswe create experiences.

Every conversation is an opportunity to earn a customer's trust, solve a problem, and represent one of the most respected home service companies in Las Vegas. We believe in promoting from within, developing future leaders, and providing every employee with the tools and support needed to succeed.

If you're looking for a career where your work matters and your growth is encouraged, we'd love to have you on our team.

Apply today and become part of the Sierra family.