General Manager

DESCRIPTION

Day to day as a General Manager

As a General Manager at CC's Coffee House, you'll lead a dynamic team by effectively coaching, motivating, and supporting your fellow team members. You set the tone in daily operations, from managing labor and scheduling to maintaining coverage and controlling waste. Your expertise will shine as you conduct performance appraisals and new hire training, ensuring each member upholds our great culture and standards. Communication is key, and you'll keep the team informed through engaging pre-shift meetings and training materials.

Delivering outstanding guest experiences will be your priority, as you guide your team to greet customers warmly and provide exceptional service. By partnering with the District Manager on local marketing initiatives, you'll help drive our growth and uphold the excellence that CC's is known for. Join us to embrace this development and opportunity while contributing to an exceptional coffee experience in an energetic environment!

Are you ready to elevate your career at CC's Coffee House? As a General Manager, you'll dive into a world filled with great culture, development, and opportunity, where customer-centricity reigns supreme. Get ready to lead a passionate team in a high-performance, energetic environment, making every coffee moment exceptional for our guests.

This onsite position allows you to engage directly with your team and customers-helping to create a memorable café experience together. If you're excited about nurturing talent and driving excellence in a professional setting, this role is the perfect fit for you. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, and Employee Discounts. Join us and embrace the opportunity to grow while being part of a coffee community that values real connections and exceptional service.

REQUIREMENTS

• Be Real Lead team members with honesty, respect, and integrity by coaching, motivating, training, and supporting their success.
• Be Passionate Manage shifts independently, leading by example and supporting team members to create an engaging and energetic environment.
• Be Exceptional Support daily operations by managing labor, scheduling, coverage, ordering, waste control, and reporting to achieve sales and profit targets.
• Conduct performance appraisals providing clear, constructive, and genuine feedback.
• Communicate openly and positively with the team through pre-shift meetings, store meetings, Latte News, and training materials.
• Provide recommendations regarding hiring, promotion, and termination decisions.
• Report guest or team member incidents in accordance with company policies.
• Inspire team members to deliver outstanding guest experiences through warm greetings, sincere engagement, product knowledge, and thoughtful recommendations.
• Partner with the District Manager to develop and execute local store marketing initiatives and company promotions.
• Supervise guest service and resolve concerns promptly with care and professionalism.
• Assist in preparing beverages, pastries, and menu items when needed to support the team and maintain service flow.
• Perform opening and closing duties, including securing the premises according to company policy.
• Manage cash handling procedures, including till counts, reconciliations, deposits, and change orders.
• Direct team members in maintaining store cleanliness, organization, and equipment standards in compliance with health and safety regulations.
• Conduct inventory counts, place and receive orders, rotate stock, and ensure proper merchandising and presentation.
• Submit maintenance and repair work orders as needed to maintain a safe and efficient environment.
• Transport bank deposits, when required, in compliance with company cash handling policies.
• Uphold and enforce CC's policies, procedures, and standards with fairness and consistency.
• Complete new hire paperwork, deliver corrective actions appropriately, and assist in training new team members.

A little about CC's Coffee House

Since our inception in 1995, CCs Coffee House has remained one of the greatest places to work in every neighborhood we serve. Our mission to serve everyone better than anyone else is a guiding principle that applies to our guests as well as one another.

Lives the CC's Coffee House core values- Be Real, Be Passionate, and Be Exceptional -by creating genuine connections with guests and team members, bringing energy and pride to daily operations, and consistently delivering outstanding service and product quality. The General Manager is responsible for achieving sales and profit goals, leading and developing their management team and team members, and ensuring CC's standards are executed on every shift. Through strong leadership, clear communication, and effective cost management, this role supports team growth while driving quality, service, and financial performance.