Platform Software Engineer II

Platform Software Engineer IINew York CityAt Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.Braze is the leading customer engagement platform, helping brands build personalized messaging experiences across push, email, in-app, and more, at massive scale. We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more.Developer Acceleration is a brand-new team inside Engineering. Our job is to take Braze's infrastructure primitives, like deployment, provisioning, and testing, and turn them into fast, self-serve paths so engineers can build, test, and ship without stitching multiple systems together themselves. We also own the ramps our engineers use to build and deploy AI tooling internally, including the frameworks and guardrails that let Braze build and run its own AI agents safely.As a Platform Software Engineer, you'll help build both sides of that mission from the ground up. This team is only a few weeks old, so you'll help shape how it works, not just what it ships.WHAT YOU'LL DOTurn Braze's infrastructure primitives, like deployment, provisioning, and testing, into simple, self-serve paths so engineers can build, test, and ship without stitching multiple systems together themselvesBuild the frameworks and guardrails that let engineering teams deploy internally-built AI agents safely, including governance that controls what an agent can access and doPartner with Braze's engineering teams to define infrastructure-as-a-service primitives, build monitoring and alerting that catches issues early, and help Braze meet its enterprise-grade SLAsProvide the opinionated abstractions, tooling, and guardrails that let engineering teams use platform primitives safely, and keep improving the observability and everyday ergonomics of the tools they depend onThis team doesn't run a formal on-call rotation yet. As one stands up, you'll help shape it, backed by Braze's dedicated platform support team who already absorb most day-two firefightingWHO YOU AREThis is a software and developer tooling role, not a systems administration role. If most of your experience is deep infrastructure work, heavy Terraform ownership, or cluster administration, with less time spent building the software layer on top, this probably isn't the right next step for you.5+ years of experience building developer tooling, CI/CD pipelines, or similar software. This is not an entry-level or new-grad roleComfortable with Kubernetes as something you build on top of and deploy to, not something you spend your day administeringYou care more about good service and software design than which language you're writing in. A growing share of code today gets written by AI tooling, so design judgment matters more than raw outputYou've built or explored developer platform integrations such as GitHub Apps, internal CLIs, or MCP (Model Context Protocol), and you use AI tools in your own workflow with a clear point of view on where they help and where they don'tYou think about systems: interfaces, boundaries, edge cases, and failure modesYou collaborate and document well across global, remote teams, and you'd rather fix something broken than walk past itWHAT WE OFFERBraze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:Competitive compensation that may include equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leaveProfessional development supported by formal career pathing, learning platforms, and a yearly learning stipendA curated in-office employee experience, designed to foster community, team connections, and innovationOpportunities to give back to your community, including an annual company-wide Volunteer Week and donation matchingEmployee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work®ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 "Best of Marketing and Digital Advertising Software Product" in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America's Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.OUR AI-POWERED BRAZE RECRUITMENT PROCESSAt Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision