Senior Manager, Global Technical Service

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description The Senior Manager will be responsible for Technical Service support of the Molecular and Women’s Health portfolios for the Advanced Diagnostic Division of Waters Corporation. This includes accountability for service deliverables for new product development, regional launch readiness and hypercare support, management of global escalations within the portfolio, product sustaining activities, and reducing cost to service for MDx products. Responsibilities Relentless pursuit of improved customer experience while improving profitability Lead all service activities following GPDS for New Product Development in support of the MDx Segment Lead all service activities for sustaining support of on-market products including MAX, Viper, COR, Focal Point, Microprocessor, Prep Mate, Prep Stain, Slide Prep Collaborate with stakeholders across the organization to advocate for product stability, reliability, and serviceability. In partnership with other Global Service leaders, build a multiyear funnel of cost down projects including: Identify opportunities for repaired spare parts Drive reliability improvements in partnership with Operations and R&D Deliver technical training excellence to increase field efficacy as measured by standard product health metrics Accountable for the day-to-day management of the MDX Service Support Engineers and Trainers Attracts, develops, and retains a diverse team that reflects the marketplace, customers, communities, and talent pool. Create and sustain an inclusive culture where diverse ideas, backgrounds, experiences, and perspectives are valued. Support an environment where constructive challenge, diverse perspectives, and debate are encouraged. Qualifications: Bachelor's Degree is required. Minimum of 3 years within a Technical Services organization including demonstrated progression of increasing responsibility. Minimum of 3 years leading technical teams. Minimum of 3 years of experience with new product introduction into the Medical Diagnostics/Health Care Industry. Highly developed ‘influencing without authority’ skills and ability to work successfully in a cross-functional matrixed organization Strong written and verbal communication skills and ability to effectively tailor approach to reach audiences at all organizational levels Track record of successful leadership demonstrated by high employee engagement and career progression of team members. Ability to convert general data and findings into specific, actionable recommendations, and experienced with developing and using dashboards to drive team goals. Exceptional ability to build relationships – collaborate across different legs of the organization to deliver results. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills . Primary Work Location USA MD - Sparks - 7 Loveton Circle Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information $134,100.00 - $214,500.00 USD Annual We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond. We make this happen, together. We are the makers of possible. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.