Program Support Analyst

Title: Program Support Analyst

Location: Washington, DC

Security Clearance: Public Trust

Salary: Approximately $80,000-$85,000/Annually

Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent.

Division: Cyber Technology

Level: ISA II-A

About KACE:

KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges.

At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security and performance.

We’re proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.

The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary:

The Cyber Investigations & Technology Program Support Analyst facilitates the development, implementation, analysis and evaluation of the policies, programs, and procedures for a USPIS investigative program. The analyst will support the program efforts including the deconfliction of databases, processing of equipment requests, distribution of tools, and tracking of historical and current needs and trends of operations. 

Essential Functions and Responsibilities:

• Ability to communicate orally and in writing is sufficient to express thoughts and ideas to a variety of people.
• Ability to utilize information systems to monitor, reconcile and update data to ensure compliance with established policies and guidelines.
• Ability to research information in response to inquiries.
• Ability to establish and maintain effective work relationships with internal and external customers.
• Ability to support the preparation of a final work product.
• Ability to work independently and in a team environment.
• Ability to prioritize work, manage tasks and complete projects in a timely manner.
• Ability to safeguard sensitive/confidential information according to policies and procedures.
• Skill using Microsoft Office products (e.g., Excel, Word, PowerPoint), sufficient to compile data, update statistical reports, and prepare correspondence and presentations.
• Retrieves, manipulates, and interprets data utilizing a variety of internal and external databases and computer software programs in order to perform synthesis and analysis.
• Monitors sensitive/confidential data and statistics relative to assigned program to ensure quality processes and compliance with established policies and guidelines.
• Updates and reconciles a variety of information systems and databases for use in the development, execution, and evaluation of program activities.
• Facilitates and administers program activities; reviews relevant information, assigns tasks, tracks and monitors progress . Follows-up to ensure activities are in accordance with policies and procedures.
• Serves as technical resource for an assigned program. Provides and exchanges information with internal and external customers.
• Utilizes information systems and databases to evaluate planning, operations, programs, and projects. Provides specific information concerning trend

Minimum Qualifications & Skills:

• Bachelor’s degree from an accredited college or university; or demonstrated relevant work experience as required by assigned project or initiative.

Clearance:

Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements/Background Investigation Requirements:

• Must be a U.S Citizen or Legal Permanent Resident.
• Favorable credit check for all cleared positions 
• Successfully passing a background investigation including drug screening.

Physical Requirements/Working Conditions:

• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10%
• Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

For more information about the company please visit our website at

KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.