Network Support Engineer

Location: [Insert City, State/Country] – On-site Job Type: Contract / Freelance / Dispatch (Task-based) Position Overview We are looking for a reliable, hands-on Network Field Engineer to assist with an on-site network break-fix and troubleshooting dispatch. The ideal candidate will act as our "Smart Hands" on the ground, working closely with a remote Network Operations Center (NOC) or Level 3 Engineering team to isolate, diagnose, and resolve hardware and connectivity issues. Key Responsibilities Hardware Troubleshooting: Diagnose and replace faulty network components, including routers, switches, firewalls, and power supply units (PSUs). Smart Hands Support: Serve as the eyes and ears on-site for remote network engineers, performing power cycles, checking LED status lights, and verifying physical connections. Cabling & Patching: Inspect, trace, test, and re-patch copper (Cat5e/Cat6) or fiber-optic cabling to resolve physical layer connectivity failures. Console Access: Connect a laptop via console cable to network devices to provide remote engineering teams with direct CLI access for configuration and diagnostics. Testing & Validation: Verify that network services are fully restored by performing basic ping and traceroute tests before leaving the site. On-site Requirements & Tools Required Tools: Must bring a laptop with an active internet connection (tethering/hotspot), a console cable (RJ45 to USB or Serial), and basic IT hand tools (screwdrivers, snips, velcro/zip ties). Communication: Must have a smartphone with an active messaging/calling app (such as WhatsApp or Microsoft Teams) to maintain real-time communication with the remote support team. Professionalism: Adhere to all on-site safety, ticketing, and check-in/check-out reporting protocols. Qualifications & Experience Strong understanding of basic networking concepts (TCP/IP, routing, switching, VLANs) and physical infrastructure. Experience working with major enterprise hardware vendors (e.g., Cisco, Juniper, Fortinet, HPE, Aruba). Ability to work independently under the guidance of remote technical leads. Must be locally based in the target area with immediate or flexible availability for dispatch. #J-18808-Ljbffr