Collections Representative

Onsite Collections Representative

$17/hr + monthly performance incentives MondayFriday | 10:30am7:00pm | NO weekends

Are you looking for a fun, energetic workplace focused on customer satisfaction and goal achievement? At CAPITAL Services, our Collections team partners with customers to create collaborative payment solutions while delivering exceptional service.

We value work-life balance and employee growthoffering 3 weeks of paid vacation, 11 paid holidays, and paid sick leave, along with a supportive and engaging culture.

Training & Support You'll complete a full-time, paid 4-week training designed to set you up for success. Our training includes hands-on learning, self-paced modules, and mentorship to help you build confidence and skills in your role.

What You'll Do

• Provide patient, empathetic support when assisting customers with credit card payment inquiries
• Communicate professionally and effectively through phone interactions
• Analyze account details to identify the best resolution for each customer
• Negotiate and collaborate to resolve payment-related concerns
• Consistently meet performance and quality goals

What We Offer

• Monthly and quarterly performance-based incentives
• Consistent MondayFriday schedule with opportunities for time off based on call volumes
• Bilingual differential for fluency in Spanish 15% (starting wage of $19.55/hr)
• Career growth with opportunities with pay increases
• Work-from-home options available after 9 months, contingent on meeting performance standards
• Competitive benefits including medical, dental, vision, paid parental leave, 401(k) with up to 6% company match, and tuition reimbursement
• Regular one-on-one development-focused meetings with your manager
• Community volunteer opportunities
• A stable, family-owned company established in 1998
• Company outings, on-site and off-site events, games, contests, and lots of food!

At CAPITAL, we are committed to connecting people with convenient purchasing power for life's needs. Our team consistently strives for improvement and focuses on excellence in everything we do. We challenge ourselves to be better every day through learning, adapting, and evolving! Interested in working for an employer who values ongoing growth and innovation? We invite you to apply.