Vice President of Device Product Management and Operations

Vice President of Device Product Management & OperationsMediacom Communications Corporation is the 5th largest cable operator in the United States and the leading gigabit broadband provider to smaller markets primarily in the Midwest and Southeast. With a team of over 3,900 dedicated professionals, we are committed to bridging the digital divide between America's major cities and its smaller regions. Through its fiber-rich network, Mediacom offers high-speed data, video, phone, and mobile services to over 3 million households and businesses across 22 states. The company delivers scalable broadband solutions to commercial and public-sector customers of all sizes through Mediacom Business and sells advertising and production services under the OnMedia brand.At Mediacom, we are passionate about growth and innovation. We offer faster, more reliable internet service, expanded digital and HD TV choices, and advanced home security and phone solutions. As we continue to expand, we strive to remain at the forefront of delivering cutting-edge entertainment, communications, and internet products. This year, we proudly launched our new mobile phone network, further enhancing our commitment to providing innovative and comprehensive services.To achieve this, Mediacom Communications seeks talented professionals to partner with us to meet these challenges and realize what we can imagine. Take the next step toward a dynamic and rewarding career with Mediacom Communications. Learn more about us at mediacomcable.comThe Vice President of Device Product Management & Operations will lead Mediacom's mobile device ecosystem strategy, supply chain operations, OEM partnerships, product lifecycle execution, and operational readiness initiatives. This leader will oversee the full portfolio of smartphones, tablets, wearables, accessories, BYOD programs, and value-added services while ensuring strong operational execution, inventory optimization, customer experience excellence, and long-term profitability.Reporting to the Group Vice President, Mobile, this executive will work closely with product management, finance, marketing, customer care, sales, technology, logistics, and strategic vendor partners to ensure successful device launches, operational scalability, and continuous process improvement.The successful candidate will possess deep expertise in wireless device operations, OEM negotiations, supply chain management, inventory forecasting, product lifecycle management, and cross-functional leadership.Company Benefits:Comprehensive Health Coverage: Including health, vision, and dental insurance to keep you and your family healthy.Education Enrichment: Up to $5,000 per year for professional development and educational advancement.401(k) Retirement Plan: With a generous company match to help you plan for your future.Paid Time Off: Including vacation, holidays, and flexible paid time off to ensure work-life balance.Employee Discounts: Enjoy discounts on Mediacom services where available, or receive a reimbursement for internet/cable services in areas where Mediacom isn't offered.Ongoing Training and Professional Development: To help you grow in your career and achieve your professional goals.And Much More: Additional benefits and perks!Join the Mediacom team and experience how we're committed to your career growth and overall well-being.Key Responsibilities:Own the operational strategy and lifecycle management of Mediacom's mobile device portfolio, including smartphones, tablets, wearables, accessories, and BYOD programs.Lead end-to-end management of device launch execution, operational readiness, forecasting, merchandising support, and lifecycle transitions.Develop and maintain strategic relationships with OEMs, distributors, logistics providers, and device ecosystem partners to source and support mobile devices manufactured by wireless industry leading OEMs.Negotiate commercial agreements, supply commitments, launch support, promotional funding, and operational service levels with OEM partners.Oversee procurement, inventory planning, logistics, fulfillment, reverse logistics, returns management, and warehouse operations for mobile devices, pSIMs and eSIMs.Develop demand forecasting models that account for business goals, promotional activities, market trends, launch schedules, and customer behavior.Partner with marketing, finance, sales, supply chain, and product management teams to optimize portfolio performance and customer adoption.Resolve Mobile device and SIM provisioning, activation and feature issues working with Mobile Network Operator (MNO), OEM and 3PL partners.Manage device lifecycle economics, including margin optimization, write-down management, inventory turns, and profitability analysis.Oversee value-added programs including device protection, financing, trade-in, upgrade, and warranty initiatives.Monitor operational KPIs related to fulfillment accuracy, activation success, inventory health, device margin, customer satisfaction, and operational efficiency.Identify and implement automation, process improvement, and operational scalability initiatives.Provide leadership and mentorship to a high-performing operations team while fostering a customer-focused and results-oriented culture.Ensure operational compliance with internal governance, financial controls, regulatory standards, and security requirements.Qualifications:8+ years of progressive experience in wireless device operations, telecommunications supply chain management, or mobile product operations.Extensive experience managing OEM relationships and wireless device ecosystems. Prior relationship with Apple a plus.Demonstrated success leading device launches, lifecycle transitions, and inventory optimization initiatives.Strong understanding of supply chain operations, demand forecasting, fulfillment, logistics, reverse logistics, and inventory planning.Experience managing P&L considerations related to device economics, promotions, and lifecycle profitability.Proven ability to analyze large datasets and develop KPI-driven operational insights.Strong leadership, organizational, negotiation, and relationship management skills.Excellent communication skills with the ability to influence cross-functional stakeholders and executive leadership.Bachelor's or master's degree in business, operations, supply chain, telecommunications, or related field preferred.Disclaimer: The salary range for this position is $110,000- $200,000 plus bonus. When making a job offer, we consider several factors in our determination, such as years of related work experience, relevant skills and qualifications; education level, and certifications/licenses.Our Awards: Mediacom is proud to have received the following recognitions: 2025, 2024, 2023, 2022, and 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, and Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.Who you are matters here: Mediacom Communications Corporation is an Equal Opportunity/Affirmative Action Employer. We are committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications Corporation prohibits discrimination and harassment based on race, national origin, religion, age, color, sex, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.#Li-Hybrid