Seasonal Consumer Care Agent

Part-time Seasonal Consumer Care Agent

At Jockey, caring is our responsibility. It's the fabric of who we are and drives everything we do. It drives us to listen, innovate and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. Founded in 1876, Jockey is a family-owned company recognized the world over for delivering comfort. Our premium apparel is sold in more than 140 countries and our commitment to quality, innovation and customer service is legendary.

We believe that extraordinary service comes from the heart and is delivered by extraordinary individuals! Is that you?

Jockey is seeking Part-time Seasonal Consumer Care Agents to join our team.

Jockey's culture reflects the values of our leadership. Success is achieved through hard work, mutual respect, and offering consumers products with striking quality and style from a brand they trust. Jockey associates and Jockey products are the genuine article. If you delight in helping others and are seeking an environment where you are empowered to make decisions and assist consumers, this position is for you! As a Consumer Care Agent at JOCKEY, you'll have the opportunity to work for a globally recognized brand in our corporate Contact Center located in Kenosha, WI. This role entails assisting our consumers in placing product orders via phone while providing exceptional customer support.

After a 2-week training period, you will work a schedule determined in the interview process.

Training: 2 weeks, Mon-Thursday, 8:00a.m. - 4:30p.m.

Shifts after Training: Saturdays required, as well as Mondays and/or Fridays (minimum of 2 days).

• 68-hour shifts (times TBD)
• Hours of operation: M-F: 7:00 a.m.- 8:00 p.m./ Saturday- Sunday: 9:00 a.m.- 5:30 p.m.

Location: For onboarding and training, you will start at our corporate office in Kenosha. After training, you will work remotely or on a hybrid schedule.

What you'll do:

• Answer inbound consumer calls; assist in placing customer orders
• Respond to consumer inquiries
• Respond to shipping inquiries; answer order status questions
• Demonstrative effective problem solving and customer relation skills
• Provide answers to questions about products, pricing, and availability
• Enter relevant information into CRM database system after each contact, ensuring pertinent customer data
• Provide feedback to supervisors on processes and customer interactions as necessary
• Attend training sessions to continuously improve product and procedure knowledge

What you'll need:

• High School degree or equivalent
• One year of experience in a customer service call center
• Solid communication skills, both verbal and written
• Strong organizational and interpersonal skills, along with a positive demeanor
• Knowledge of MS Word and Excel

Benefits Include:

• Paid, 2-week immersive hands-on training program to prepare you for everything you need to know about how to be successful at Jockey
• Enjoy a team-friendly work environment
• Competitive salary and premium pay for weekend shifts
• Advancement opportunities within the team or company for top performers

If interested in an exciting career with JOCKEY, visit our website to apply online! Follow us on LinkedIn and stay connected!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.