Service Advisor

Priority Acura ChesapeakeHiring: Service AdvisorWhy Join Priority Acura Chesapeake?Looking for more than just a job? At Priority Acura Chesapeake, you'll have the opportunity to build a rewarding career while helping customers keep their vehicles running at their best. As a Service Advisor, you'll play a critical role in creating exceptional customer experiences and becoming a trusted resource for our clients.Join Priority Acura Chesapeake and become part of a team that is passionate about delivering excellence, exceeding customer expectations, and setting the standard for service.What You'll DoFollow the Initial Customer Contact (ICC) process.Greet customers in a friendly and professional manner.Identify, confirm and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when service will be complete.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for service needs.Offer a multi-point inspection.Write accurate repair orders using ADP system.Follow the Interim Customer Contact (ICC2) process.Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with Additional Service Requests.Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.Communicate with technicians to gain clear understanding of services required and/or performed.Follow-up with customer during repair/servicing of vehicle so they are aware of status.Follow the Customer Delivery (CD) process.Receive and process cash or credit payment for all services performed.Upon completion of service promptly and professionally deliver vehicle to customer.Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.What You'll BringPassion for delivering exceptional customer service and building lasting relationshipsStrong communication skills with the confidence to explain service recommendations and address customer concernsDetail-oriented with the ability to accurately manage repair orders and service documentationComfortable working with technology and dealership management systemsCommitted to exceeding customer expectationsAcceptable driving record and a valid driver's license in your state of residenceTotal RewardsThe Annual Estimated Earnings Range is $60,000 to $80,000.This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission(s) off: Individual Sales, Individual Gross Profit Bonuses based on: Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate HoursActual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.