Senior Systems Administrator

Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role. Money is moving onto the internet, and the shift has a name: Open Money. This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day. About the role MetaMask is building the infrastructure for a decentralised web. Our TechOps team keeps that infrastructure running — reliably, securely, and at scale. As a Senior Systems Administrator, you'll own the technical backbone that our engineers, product teams, and operations depend on every day.

You'll work across cloud and SaaS environments, driving improvements that raise the bar on system reliability and operational maturity. You'll be expected to bring judgment, initiative, and technical depth — and to operate with significant autonomy. As a member of the TechOps team, you will drive the operational reliability of the technical ecosystems utilized by our global workforce. Beyond day-to-day administration, you will spearhead high-impact infrastructure initiatives that define our organizational maturity and technical trajectory. As the main IT point of contact for our employees, you will also assist with technical projects as we scale various teams. What you'll do - Ticket management and remote support - Hardware and software support - Networking - Videoconferencing (both digital and physical) - Onboarding and offboarding tasks for new hires and departing employees - Procuring and shipping equipment to remote employees across the EU - General technical assistance - Execution of large-scale technical projects and company-wide technology initiatives - Work as part of the team responsible for the administration, performance, and reliability of cloud infrastructure across multiple environments, including Okta, Google Workspace, Slack, Zoom and Atlassian - Manage and evolve hybrid systems, ensuring seamless integration with cloud workloads - Administer and optimise the SaaS and MDM tooling stack that supports a globally distributed workforce - Lead incident response for critical systems, including root cause analysis and post-incident review - Build and maintain automation to reduce manual overhead and improve system observability - Define and enforce security and access control policies across platforms - Partner with the Security teams to support compliance requirements - Contribute to technical documentation and runbooks that raise team-wide operational standards What you'll bring - 5+ years in systems administration or infrastructure engineering roles - Strong working knowledge of cloud infrastructure environments - Experience administering enterprise SaaS platforms and MDM solutions (e. g. Jumpcloud, Okta) - Solid understanding of networking fundamentals, identity management, and access control - Track record of operating autonomously and making sound technical decisions under pressure - Clear communicator — able to translate technical complexity for non-technical stakeholders Nice to have - Experience in a web3, fintech, or high-growth tech environment - Exposure to security frameworks or compliance programmes (SOC2, ISO 27001) - Experience supporting globally distributed, fully remote teams - Experience across at least two major cloud providers (AWS, GCP, Azure) The salary range listed for this role applies to US-based candidates only.