Senior Systems Operations Engineer - Hybrid

Senior Systems Operations Engineer

Genesis10 is currently seeking a Senior Systems Operations Engineer for a hybrid position with a Global Financial Institution located in Charlotte, NC, Irving, TX, and Chandler, AZ. This is an 18+ month contract opportunity.

This role is focused on application and middleware production support with a Site Reliability Engineering (SRE) mindset, shifting from reactive operations to proactive reliability engineering through strong observability, automation, and continuous improvement. The position supports mission-critical platforms across VM-based and container-adjacent environments, including OpenShift (OCP), and partners closely with various technology teams to improve stability, reduce toil, and strengthen operational readiness.

Responsibilities:

• Provide senior-level application and middleware support for complex, high-availability services; act as an escalation point for L2/L3 incidents; lead disciplined troubleshooting, recovery, and stabilization
• Embed SRE practices into day-to-day operations: define reliability signals, improve alert quality, drive blameless post-incident learning, and prioritize systemic fixes and toil reduction
• Implement and continuously improve observability across applications and middleware (logs, metrics, traces, dashboards, and actionable alerting) to improve detection, diagnosis, and MTTR
• Design, develop, and maintain infrastructure-as-code and configuration-as-code capabilities supporting VM-based and container-adjacent workloads, including OpenShift (OCP) enablement
• Build and support automation for operational actions across middleware components to enable safer self-service and reduce dependency bottlenecks
• Design and implement intelligent automation for platform and middleware operations, including integrating AI/agent-based approaches into workflows where appropriate
• Monitor configuration drift; support automated compliance checks; implement remediation patterns aligned to enterprise change management, security, and risk controls
• Integrate infrastructure and operational automation with CI/CD pipelines to enable repeatable, auditable deployments and safer rollouts
• Support core platform components that enable applications and container platforms, including ingress patterns, load balancing integration, and shared supporting services
• Develop and maintain runbooks, operational documentation, and validation/testing approaches for automation and platform procedures to ensure operational readiness and consistent execution

Requirements:

• 5+ years of Software Engineering, Systems Engineering, or Technology Infrastructure/Operations Engineering experience, or equivalent demonstrated through work experience, training, military experience, or education
• Ability to consult on complex initiatives with broad impact and large-scale planning for Software Engineering

Desired Skills:

• 4+ years of application and/or middleware production support in complex, high-availability environments, including incident response and problem management with strong root cause discipline
• 4+ years of hands-on automation and configuration management experience (Ansible preferred or similar), plus strong scripting skills (Python, Bash, PowerShell, or similar)
• 4+ years of Linux administration (RHEL preferred) and/or Windows Server administration supporting enterprise production workloads
• 4+ years of Git-based version control practices, including pull requests and peer review, with a focus on repeatability and code quality
• Working experience with infrastructure-as-code concepts, including modular design and environment consistency
• Experience supporting hybrid/private cloud platforms and container-adjacent hosting models; familiarity with OpenShift (OCP) or Kubernetes-based platforms
• Experience implementing SRE operating practices (reliability metrics, reduction of manual toil, continuous improvement via post-incident learnings)
• Familiarity with enterprise observability and operational support practices (service health dashboards, alert engineering, actionable telemetry)
• Exposure to responsible AI usage in operations (security, validation, accuracy, and appropriate guardrails for automation/agents)
• Strong cross-functional communication skills; experience operating in regulated environments

Pay range: $59.53 - $67.53 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!