Service Technician

Hiab USA is seeking a Service Technician. Compensation data available; salary ranges from $32.60-$38.05 per hour based on skills and experience. Overview As pioneers and global leaders, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing. Purpose of the position To perform service, including preventive maintenance, safety checks, corrective actions, upgrades and refurbishment on equipment at assigned Hiab locations in line with the Manager’s instructions. Responsible for contributing to productive customer relationships as well as following best practice in all administrative and technical activities. What you’ll need to succeed Minimal High School diploma/GED required Technical or Secondary College preferred 3+ years of mechanical, hydraulic, or electrical operations preferred 3+ years of working technical knowledge related to all HIAB product lines (Mechanical, Hydraulics, Electrics, Electronics) as required Fluent in local language and working knowledge of English, spoken and written Operators licenses for all equipment used in line with local requirements Maintains records in compliance with terms and conditions of agreements Understand, monitor and comply with all Safety and Environmental requirements Own tools required Main Tasks And Responsibilities Technical and Product Knowledge Stay up to date with technical developments as shown in internal service bulletins and follow technical courses when instructed by District Service Manager Stay up to date with technical specifications of relevant equipment Managing the Customer Respond to customers as instructed by the District Service Manager to maximize customer satisfaction Follow Hiab Customer Satisfaction Guidelines Risk Management Protect self and others Follow applicable safety rules, agreed working practices and environmental requirements Alert District Service Manager if equipment safety is jeopardized Respect and protect Hiab and third-party property Service Process Inspect, troubleshoot, report, plan and conduct service or repair as instructed by District Service Manager Submit regular reports in the format specified by District Service Manager Keep adequate records and maintain documentation in line with agreed standards Commercial Awareness and Cost Effectiveness Plan and manage time and resources for maximum benefit of Hiab and the customer Make judgments about the most cost-effective and efficient approach to providing service Maintain documentation to ensure accurate invoicing to the customer Manage and protect the security and traceability of spare parts New Business Opportunities Recognize sales opportunities and communicate to District Service Manager Continuous Improvement Provide feedback to District Service Manager to support continuous quality improvement Participate in innovative thinking about ways to improve service efficiency Coach/tutor junior colleagues and trainees as necessary Promote Hiab brand and follow Quality System requirements Other duties as assigned Accountabilities Ability to obtain and maintain a 1-year DOT Medical Card is required Mobile, adaptable and able to work in variable physical site conditions Qualification from higher vocational school (or equivalent) in mechanical engineering, hydraulics, electrics and electronics Working knowledge of diesel engines and hydraulic drive systems Fluent in local language and working knowledge of English Must have operators licenses for all equipment used in line with local requirements Maintain records in compliance with agreements Understand and comply with Hiab Operating and Technical Procedures and Workplace Instructions Understand, monitor and comply with safety and environmental requirements Own tools required Education and Experience Minimal High School diploma/GED required Technical or Secondary College preferred 3+ years of mechanical, hydraulic, or electrical operations preferred Skills And Competencies Customer-oriented Able to cope with stressful situations Diagnostic and troubleshooting skills Acts responsibly in various circumstances Good hands-on skills for mechanical, hydraulic and electronic operations Able to safely operate equipment for testing and repair Basic computer skills Personal Attributes Values: caring, reliable and pioneering; aligns with Hiab's values High sense of urgency Service and customer-focused Passionate about driving performance improvements Process oriented Interested to join? If you are excited about this opportunity, please submit your Resume/CV today for consideration. Hiab USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs. Hiab is a leading provider of smart and sustainable on-road load-handling solutions, committed to delivering the best customer experience with engaged people and partners. For more information, visit #J-18808-Ljbffr Hiab