Leisure Sales Manager

E11EVEN Hotel & Residences Leisure Sales Manager

The Leisure Sales Manager is a key revenue driver for E11EVEN Hotel & Residences, charged with generating and maximizing leisure room revenue by cultivating and growing high‑value leisure travel partnerships. This role is responsible for developing, managing, and expanding relationships with luxury travel advisors, consortia networks, wholesale partners while positioning the hotel as a must‑stay luxury lifestyle destination for discerning travelers. The Leisure Sales Manager brings a deep understanding of the upscale leisure market, a strong network of industry relationships, and a strategic, relationship‑driven sales approach that reflects the bold energy and elevated service experience synonymous with the E11EVEN brand. Working closely with internal teams, this role ensures seamless collaboration and exceptional guest experiences, driving consistent production while elevating the hotel's presence within the global luxury leisure marketplace.

Responsibilities include cultivating and sustaining high‑value relationships with elite leisure travel partners, aggressively soliciting and securing new leisure business to drive premium room revenue, suite bookings, and extended leisure stays, and managing strategic account relationships through targeted sales calls, curated agency trainings, in‑person visits, virtual presentations, and a strong presence at key industry events, roadshows, and networking opportunities. The role also involves consortia participation, rate loading, promotional strategies, and production performance management in partnership with Revenue Management to optimize demand, maximize Average Daily Rate (ADR), and strengthen market positioning. Hosting luxury travel advisors, partners, and VIP clients for immersive site inspections, familiarization trips, and elevated leisure stays is also part of the role, as is ensuring flawless execution of VIP arrivals, personalized amenities, and seamless, high‑impact guest experiences through close collaboration with Rooms, Operations, Marketing and Public Relations, Guest Services, and Reservations.

Additionally, the Leisure Sales Manager participates in the Highgate Hotel Business Review (HHBR) to ensure alignment with overall hotel performance, pace, and strategic demand within the leisure segment. The role requires active monitoring of production from top leisure accounts, ongoing evaluation of agency performance, market trends, and competitive insights to refine strategy and enhance forecast accuracy. A disciplined and proactive sales solicitation program is maintained through consistent outbound activity, lead generation, and follow‑up. Leisure‑focused promotions, targeted campaigns, and brand initiatives are supported in collaboration with the Director of Sales and the broader commercial team. Accurate and timely preparation of weekly, monthly, and quarterly sales activity reports and production summaries is required, along with handling on‑property client engagements with polish and presence to ensure a seamless experience and long‑term partnership value.

The Leisure Sales Manager represents E11EVEN Hotel & Residences and Highgate with confidence, integrity, and a luxury service mindset that reflects a bold, entertainment‑forward lifestyle brand. Participation in client entertainment, hosted experiences, and industry functions is expected to strengthen relationships and drive leisure production.

Qualifications include a minimum of five years of progressive sales experience, including at least three years in a leadership or managerial role within a luxury, lifestyle, or leisure‑focused environment. Proven experience within a hotel, resort, or related hospitality setting is strongly preferred, with direct exposure to high‑end leisure travel segments. A strong understanding of luxury travel distribution channels, wholesale partners, agencies, and travel advisor networks is required. College coursework or a degree in Hospitality Management, Business, Marketing, or a related field is helpful. Strong proficiency in Windows‑based systems, including company‑approved spreadsheets and word‑processing applications, is required. Exceptional verbal and written communication skills are required, with the confidence and polish to engage effectively with associates, leadership, luxury travel advisors, and VIP guests. A proven ability to listen actively, understand needs, and clearly articulate solutions in a refined, service‑oriented manner is essential. Strong organizational skills and the ability to multitask, prioritize responsibilities, and meet deadlines in a fast‑paced, high‑expectation environment are required. The ability to work independently while also collaborating seamlessly with cross‑functional teams is essential. Flexibility to work extended hours, including evenings or weekends, and to travel for sales calls, agency visits, industry events, and trade shows is required based on business needs. Attendance at all required hotel meetings, trainings, and brand initiatives is expected. High standards of professional appearance must be maintained at all times, reflective of a polished, luxury lifestyle brand. Strict compliance with Highgate policies, procedures, and safety standards is required to support safe and efficient hotel operations. A results‑driven mindset is essential, with the ability to maximize productivity, identify challenges, and assist in implementing effective solutions. Strong problem‑solving skills are required, including the ability to anticipate, identify, and resolve issues proactively. The ability to analyze, interpret, and evaluate complex information and data from multiple sources is required to support business objectives. Absolute confidentiality must be maintained when handling sensitive information and luxury client relationships.

Benefits include a comprehensive and competitive benefits package designed to support health, well-being, and financial future. This includes medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, a 401(k) Retirement Plan with employer matching contributions, paid holidays, paid vacation, paid sick leave, employee assistance program (EAP), educational opportunities / tuition reimbursement, and paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.

For Employees Based in Washington: 8 paid holidays per year, up to 20 days of paid vacation per year, based on classification and length of service, and Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year, up to 20 days of paid vacation per year, based on classification and length of service, and 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California: 8 paid holidays per year, up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO, and Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions