KOA Airport Customer Service Agent

Job Description

Job Description

EDS Service Solutions partners with car rental companies around the United States. We run the back-end operations to ensure that all customers have an exceptional car rental experience.

Job Duties/Responsibilities:

• Provide world-class customer service by managing the rental (and occasionally return) process, in compliance with policies and procedures.
• Professional appearance, language, and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Own each customer’s service experience by immediately owning and resolving issues.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Utilize company-approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Requirements:

• Must be 20 years of age or older
• Excellent Customer Service skills with prior experience
• Have a Valid driver's license
• Clean Driving Record in the past three years

Rate: $19.00/hr - Weekly pay
Shift: PM shift / Weekends included

Location: KOA Airport

If you meet the requirements, please submit your application for immediate consideration.

Apply Today to our link below!

or contact our recruiting department to schedule an interview at View phone number on ziprecruiter.com to get more information. Office hours for the recruiting department are Monday through Friday from 9:00 am to 5:30 pm Eastern Time

EDS Service Solutions is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law law.