Global Technology Services Group (GTSG) Technician II

Job Description This entry level position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross‑functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face‑to‑face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7. Performs technical, analytical, or maintenance work. Knowledge is gained through formal education in a vocational or technical degree program and on‑the‑job training. Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills within own area of expertise, with standard operating procedures and moderate supervision. Additional Information Must be currently located in the same geographic location as the job or willing to relocate – Required (not remote) Location: TXAUS, 9020 TUSCANY WAY, AUSTIN, TX, 78754 Job Level: Technician, Entry Level Internal Salary Grade: 009 Work Schedule: Mon – Fri 1pm – 10pm, 8-hour workday, Twilight PM shift. Qualifications Ability to communicate highly technical information to both technical and non‑technical users Knowledge of Microsoft Operating Systems Experience with VPN, Remote Desktop Apps, Active Directory and various Web browsers – Preferred Technical Certifications such as A+, Network+ – Preferred Technical work experience – Preferred Experience troubleshooting thermal printers – Preferred Grasp, lift, lower, push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds – Required Ability to travel by car to various UPS facilities – Required Must have a valid driver's license – Required Employee Type Permanent Equal Opportunity UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. #J-18808-Ljbffr UPS