Senior/Staff Site Reliability Engineer

Engineering at Ivo Engineers At Ivo Are Inventors. Ivo Was First-to-market With An AI agent that lives in MS Word and edits the document for you [2023] Ditching imprecise embeddings models in favor of agentic RAG [2023] Large-scale LLM-based legal fact extraction [2024] A legal assistant that can search large contract databases, without sacrificing accuracy [2024] Clustering legal documents descended from the same family [2025] Automatic deviation analysis to locate buried risk in huge contract databases [2025] Merging contracts with their amendments to make a time series of “composite” contracts (a customer actually cried when we showed her this) [2025] The Role Infrastructure Engineers build the foundation for Ivo’s entire platform. Customers are cagey about their contracts, so each customer gets their isolated environment with containers, database, VPC, etc. Things break. Regions go down. Cloud and LLM providers have “incidents.” Customers still expect us to hit our SLAs. We’re looking for an Senior or Staff Site level Reliability Engineer as part of the Infrastructure team to: Own uptime, reliability, and performance end-to-end Define and enforce SLI, SLO and SLA targets (and make sure we don’t get paged in the wee hours) Design failover + disaster recovery that actually works in real scenarios Turn data residency requirements into real systems (geo-fencing, regional isolation, etc.) Implement security controls that pass audits and don’t slow the product to a crawl Build observability that answers: what, why and how often it broke? Lead incident response and write postmortems that make people actually read We need someone who: Thinks in failure modes Designs systems that keep working anyway Can translate “this clause in a contract” into actual infrastructure constraints This isn’t a “keep the lights on” role. You’ll be building the system that keeps the company running. In addition to helping us run a solid, high-performance distributed system, we’d love someone who’s as excited about LLMs as we are. You would be deeply embedded into the engineering team and highly encouraged to push the frontiers. Ideal Candidate You love writing code, but you love having impact more: We’re a team of engineers at heart, but our #1 goal is building the best possible product. That means making pragmatic choices and looking for 80/20 solutions. You would describe yourself as being relentlessly resourceful. You have a strong internal sense of urgency. You have a bias towards doing things today, rather than tomorrow. Experience working in a startup environment is preferred but not required. You are excited about the adventure of building a company! Compensation USD salary range for this role is $325K-$485K. Final offer amounts are determined by multiple factors, including experience and expertise, and may vary from the amounts listed above. #J-18808-Ljbffr Icehouseventures