Service Engineering M

If you're looking to be part of what's next in communication, you're in the right place. At RingCentral , we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio-AIR, AVA, and ACE-brings together automation, assistance, and insights across the entire conversation lifecycle. With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications. We're currently looking for a Service Engineer who will act as the vital link between our customers and our technical core. Interact with customers to understand and analyze their problems, providing timely and effective solutions. Deep dive into issues to identify bugs, troubleshoot, and perform root cause analysis. Work closely with the development team to understand APIs, web development concepts, and database structures. Provide support for product-related queries and issues, ensuring high customer satisfaction. 3-5 years of experience in a QA and Support role. ~ Good understanding of API, web development, and database concepts. ~ Take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality. ~ Ability to interact effectively with customers and provide clear, concise communication. ~ Experience working in a support background, with a focus on analyzing and resolving technical issues. ~ Previous experience in a service engineering role. Basic knowledge of scripting or automation in testing environments. Comprehensive medical, dental, vision, disability, life insurance ~ Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits ~Emergency backup care (Child/Adult/Pets) ~ Employee Assistance Program (EAP) with counseling sessions available 24/7 ~ Free legal services that provide legal advice, document creation and estate planning ~ Employee bonus referral program ~ RingCentral's Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you're a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. And don't just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. RingCentral is a global leader in agentic voice AI-powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey - before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction - enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you are hired in Colorado , the compensation range for this position is between $94,850 and $135,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits.