Claims Agent II

Cargo Claims Analyst

The Cargo Claims Analyst is responsible for processing freight claims. This position requires a thorough understanding of the company terms, insurance policies, customer contracts, and the legal landscape of the logistics industry.

Responsibilities

File and manage subrogation claim against our carriers and agents, and understand their liability across multiple situations

Interface with our insurers and operators to ensure that adequate coverage is in place to protect the interests of the organization

Understand different customer contracts and AIT's liability across multiple situations

Process claims accurately and in a timely manner to enhance the customer experience

Obtain missing documentation from the correct parties so that claims may be processed

Other duties and responsibilities will be assigned as business demands deem necessary

The wage range for this position is $19.90-$28.10 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

A team player who works well with others being respectful to our teammates is a Core Value!

A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.

Growth mindset being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.

Customer service focus we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope to See:

High School degree or equivalent experience

0-3 years of experience in freight claims or collections.

Knowledgeable in AS400

Microsoft Office experience including Outlook, Excel, and Word.

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and railon time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at View phone number on click.appcast.io.